Call Handler

The Company

Simpler Law is one of the country’s award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.

With over 30 years’ experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.

Due to the continued growth of our company, we are recruiting a call handler to work in our office on Doddington Road in Lincoln on a 3-, 4-or 5-day basis.

Your Job

NO LEGAL EXPERIENCE NECESSARY
OTE OF £35,000

Simpler Law is looking for a call handler to join our team in Lincoln, typically working the hours between 9am and 5:30pm. Your role will be to ensure all calls are processed in a timely manner, conduct outbound calls to clients and respond to any inbound queries.

You will be speaking with our clients to discuss their experience with us, identifying any potential needs and ensuring they always receive excellent customer service. We receive over 120 referrals a day so there is no cold calling required with this role. You will be based in our head office in Lincoln on Doddington Road.

All training will be provided with additional support on an ongoing basis.

Key Responsibilities:

·Be a voice of the Simpler Law brand and maintain our proud level of service

·Maintain accurate records of client calls

·Dealing with existing clients and ensuring customer satisfaction at all times

·Outbound calls to build on relationships

·Ensuring all compliance is maintained

Job Requirements

·Customer focused with excellent communication and organisational skills

·Committed, ambitious and personally driven to perform to key KPI’s

·Administrative skills

·Can build rapport with clients

·Able to work with energy as part of a team

Benefits

·Genuine OTE of £35,000

·Company events

·Company pension

·Free on-site parking

·Employee referral scheme

·Staff incentives

·28 Days Holiday (Inc Bank Holidays) Increases with Length of Service

Pay: £25,000.00-£29,500.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person