Call Handler - REMOTE

Remote Call Handler – Multiple Hires (UK Remote)

Location: Remote – United Kingdom

Salary: £22,000 – £25,000 per annum / £11.50 – £13.00 per hour

Job Type: Full-time / Part-time / Flexible Shifts

Start Dates: Ongoing intakes / Immediate starts available

About the Opportunity

One of our clients is currently looking to hire multiple Remote Call Handlers to join their expanding customer service operation. This is a fully remote UK-based role with a fast-moving hiring process and regular start dates.

This opportunity is ideal for candidates with strong communication skills who enjoy helping customers and are looking for stable work-from-home roles with clear training and support.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Make outbound follow-up calls when required
• Record accurate notes and update internal systems/CRMs
• Follow call scripts and service procedures
• Escalate complex or urgent issues appropriately
• Deliver high-quality customer service while meeting call KPIs
• Participate in remote team meetings and training sessions

Requirements

• Previous experience in customer service, retail, hospitality, call handling, or contact centres
• Confident phone manner and clear communication skills
• Comfortable working remotely and independently
• Basic computer skills and ability to learn new systems quickly
• Reliable home working setup and stable internet connection
• Positive attitude and strong work ethic

Desirable (Not Essential)

• Experience in remote call centre or virtual support roles
• Familiarity with CRM, VOIP, or ticketing systems
• Experience working towards targets or service levels

What’s on Offer

• Fully remote UK-based role
• High-volume hiring with quick onboarding
• Paid training provided
• Flexible shift patterns (including evenings/weekends where applicable)
• Career progression opportunities
• Supportive remote working culture