Call Operator & Administration Support Officer

Call Operator & Administration Support Officer

Eastwood, SA | Full Time

Looking for more than just another office job?

Want a role where you'll be talking to people, solving problems, keeping things organised, and genuinely making a difference every day?

We are an ASX-listed leader in credit management, helping some of Australia’s biggest brands

As our next energetic, people-focused Call Operator & Administration Support Officer you will join our growing Local Government team in Adelaide. A strong communicator who thrives in a fast-paced environment, you will enjoy a mix of customer interaction and administration.

What You'll Be Doing

No two days are the same!

You'll be the friendly voice helping customers with outstanding account enquiries while also supporting our Local Government team behind the scenes with important administrative tasks.

Your day may include:

• Taking inbound calls and assisting customers with enquiries
• Making outbound calls regarding account updates and payment arrangements
• Maintaining accurate account notes and records
• Supporting the team with administration and documentation
• Managing shared inboxes and correspondence
• Updating databases and customer information
• Working closely with Account Managers and the Recoveries Manager
• Delivering exceptional customer service every step of the way

What We're Looking For

We are seeking a professional, customer-focused individual who is eager to build a long-term career within a supportive and growing organisation.

✔ Previous customer service, administration or call centre experience

✔ Experience in collections, financial services, local government or account management environments

✔ Experience working with CRM systems or databases.

✔ Great communication and phone manner

✔ Ability to work across a multitude of systems

You'll be a great fit if you:

✔ Love helping people and are a team player

✔ Enjoy staying organised and paying attention to detail

✔ Can juggle multiple tasks at once

✔ Are confident learning new systems and technology

✔ Bring a positive attitude and willingness to learn

Why Join Us?

• Career progression opportunities across a growing national business
• Ongoing training and development
• Supportive leaders who want to see you succeed
• Fun, collaborative team environment
• Modern office located in Eastwood, SA
• Team celebrations, social events and employee engagement initiatives
• A workplace where your contribution genuinely matters

Ready to Join Us?

If you're looking for an opportunity to kick-start or grow your career with a company that invests in its people, we'd love to hear from you.

Apply Now.