Call Operator Supervisor

About the role

Be the connecter and facilitator of collective power and supervise the Guest Services team and supporting your team with general operational tasks. Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.

Key responsibilities

• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Oversee service standards whilst identifying and implementing improvement initiatives
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team

About you

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

About us

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We are the Largest Hotel Network in the World which values equality, diversity and inclusiveness.