Wyzmindz Solutions
Call Quality Analyst
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹300,000 / year
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
4 September 2026
What they need
Job Title: Quality Analyst
Location: Noida, Sector 63
Work Mode: Work from Office (WFO)
Working Days: 6 Days a Week
Languages required : Kannada & Malayalam, or Tamil &Telugu
Company WyzMindz Solutions Pvt Ltd
Eligibility Criteria
- Minimum 1 year of experience as a Customer Care Executive (CCE) in a Call Center/BPO.
- Candidates must be proficient in speaking Kannada & Malayalam,
- Tamil, or Telugu.
- Good communication and interpersonal skills.
- Basic understanding of customer service processes and call handling.
Roles & Responsibilities
- Conduct quality audits of customer interactions, including calls, chats, and emails, as per defined quality parameters.
- Identify process gaps, compliance issues, and areas of improvement.
- Provide timely and constructive feedback to agents to improve their performance and quality scores.
- Prepare and maintain quality reports, audit records, and performance trackers.
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