Call Quality Analyst

Urgent opening for Call Quality Analyst- Solar company with Good salary

Location; Near Hopes, Coimbatore

Quality Analyst – Roles & Responsibilities

• Audit and monitor Telesales and Coordinator calls on a regular basis.
• Check whether employees are following the approved call process and communication standards.
• Evaluate calls for customer handling, product knowledge, communication and professionalism.
• Identify mistakes, process gaps and communication issues during calls.
• Verify whether the CRM updates match the actual customer conversation.
• Maintain employee-wise call quality scores and audit reports.
• Share feedback with employees and concerned Team Leaders/Managers.
• Track corrective actions and ensure identified issues are closed.
• Conduct re-audits to check employee improvement.
• Prepare daily/weekly/monthly call quality reports for management.
• Identify repeated issues and recommend training or process improvements.
• Escalate serious customer complaints, wrong commitments or major process violations to management.
• Maintain confidentiality of customer calls and internal information.
• Coordinate with Telesales, Sales, Service, Coordinators, HR and other departments for quality improvement.

For more details contact HR Team- 9245160849

Selected candidates get spot joining offer !!!

Pay: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person