IMTS Institute
Call Quality Analyst
5 days ago
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Important information
Contract type:
Internship
Location:
Uttar Pradesh, India
Work mode:
Onsite
Published on:
21 October 2026
What they need
Job description: Call Quality Analyst Intern
Company: IMTS Institute
Location: Noida, Sector 3
Duration: 3 Months Internship
Job Summary
IMTS Institute is looking for a Call Quality Analyst Intern to monitor and evaluate customer/admission calls, ensure quality standards, and provide feedback to improve communication and call handling.
Key Responsibilities
Monitor and evaluate recorded/live calls based on quality parameters.
Check communication skills, call flow, accuracy, and adherence to guidelines.
Identify gaps and provide constructive feedback to the calling team.
Maintain daily quality reports and call evaluation records.
Coordinate with team leaders to improve call quality and performance.
Ensure proper documentation and timely reporting.
Requirements
Graduate or pursuing graduation in any stream.
Good English communication and listening skills.
Basic knowledge of MS Excel.
Good analytical and observation skills.
Freshers are welcome to apply.
Pay: Up to ₹5,000.00 per month
Work Location: In person
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