Call Support Team Lead-Operations & Data Analytics

NOW HIRING – CALL SUPPORT TEAM LEAD

Call Support Team Lead – Operations & Data Analysis

100% Work From Home
Remote / US Time Zone
Fulltime- Independent Contractor
Long-Term | ASAP Start

Filipino preferred

Shifting Schedule – US Central Time

We are looking for a Team Lead/Supervisor who can manage a remote Call Support team while also handling operations, scheduling, reporting, and data analysis.

What you'll do:
Lead and coach Call Support Specialists
Monitor team performance and attendance
Manage schedules and staffing coverage
Handle escalations and operational concerns
Analyze call volumes, KPIs, and performance trends
Create Excel reports, trackers, and dashboards
Provide insights and recommendations to management

What we're looking for:
✔ Team Lead/Supervisor experience in Call Center, Customer Service, Technical Support, Help Desk, or Service Desk
✔ Strong leadership and communication skills
✔ Excellent English
✔ Strong Microsoft Excel skills
✔ Experience in data analysis and operational reporting
✔ Willing to work US Central Time shifts

if you have relevant experience, send your CV's to [email protected]

Job Type: Full-time

Pay: Php20,000.00 - Php60,000.00 per month

Work Location: Remote