Puttery

<h1><strong>Call Team Ops Coordinator</strong></h1>
<p><strong>Department:</strong> Operations<br><strong>FLSA Status:</strong> Non-Exempt<br><strong>Employment Status:</strong> Full-Time<br><strong>Pay Range:</strong> <strong>$17.00–$20.00 per hour</strong></p>
<h3><strong>Position Summary</strong></h3>
<p>The Operations Coordinator provides administrative and operational support to help ensure the efficient day-to-day operation of the business. This position serves as a central point of contact for incoming telephone calls, assists with general office administration, supports operational processes, and provides administrative assistance with Human Resources and payroll-related activities.</p>
<p>The ideal candidate is has the ability to speak with energy and enthusiasm while promoting our brand! The ideal candidate is organized, responsive, detail-oriented, and comfortable managing a variety of responsibilities in a fast-paced environment. This position regularly interacts with employees, managers, guests, vendors, and other business partners and is expected to provide professional and timely support.</p>
<h3><strong>Essential Duties and Responsibilities</strong></h3>
<ul>
<li>Answer incoming telephone calls promptly and professionally, speaking with energy and enthusiasm, promoting our brand and ready to help!</li>
<li>While answering incoming telephone calls, you will respond to routine inquiries and direct calls to the appropriate individual or department.</li>
<li>Provide general administrative support to Operations and management.</li>
<li>Assist with correspondence, reports, spreadsheets, forms, filing, data entry, document preparation, and recordkeeping.</li>
<li>Maintain organized electronic and physical files and ensure documents are appropriately retained.</li>
<li>Assist managers and employees with routine administrative questions and requests.</li>
<li>Support day-to-day operational activities and follow up on outstanding items as directed.</li>
<li>Receive, distribute, and process mail, packages, invoices, and other documents as appropriate.</li>
<li>Assist with maintaining employee information and completing routine HR administrative tasks.</li>
<li>Support new-hire onboarding, including collection and processing of required paperwork and assisting employees with onboarding systems and processes.</li>
<li>Assist with timekeeping administration, including reviewing timecards for missing punches or approvals and following up with employees and managers.</li>
<li>Assist with gathering and submitting payroll information and documentation according to established deadlines.</li>
<li>Route payroll discrepancies, employee-relations matters, benefit questions, and other issues requiring specialized knowledge to Human Resources or Payroll.</li>
<li>Assist with employee status changes, personnel documentation, policy acknowledgments, training records, and other HR administrative processes as directed.</li>
<li>Maintain confidentiality of employee, payroll, business, and other sensitive information.</li>
<li>Assist with special projects and other administrative or operational responsibilities as assigned.</li>
</ul>
<h3><strong>Qualifications</strong></h3>
<ul>
<li>High school diploma or equivalent required; additional education or administrative training preferred.</li>
<li>One or more years of administrative, office, operations, Human Resources, payroll, or customer-service experience preferred.</li>
<li>Experience answering multi-line phones and providing professional telephone support preferred.</li>
<li>Comfortable working with computers and learning business systems.</li>
<li>Working knowledge of Microsoft Outlook, Word, and Excel.</li>
<li>Previous HRIS, payroll, or timekeeping system experience is helpful but not required.</li>
<li>Strong organizational and time-management skills.</li>
<li>Strong attention to detail and ability to accurately enter and maintain information.</li>
<li>Professional written and verbal communication skills.</li>
<li>Ability to manage multiple responsibilities and adjust priorities as business needs change.</li>
<li>Ability to work independently while recognizing when questions or issues should be escalated.</li>
<li>Ability to maintain confidentiality and appropriately handle sensitive information.</li>
</ul>
<h3><strong>Knowledge, Skills and Abilities</strong></h3>
<p>The successful candidate must be dependable, organized, approachable, and able to provide a high level of administrative support in a fast-paced environment. The Operations Coordinator must be comfortable interacting with employees, managers, guests, vendors, and other business partners while maintaining professionalism and confidentiality.</p>
<p>The position requires the ability to follow established procedures, manage recurring deadlines, maintain accurate records, identify issues requiring follow-up, and effectively balance operational, administrative, HR, and payroll support responsibilities.</p>
<h3><strong>Essential Functions and Physical Requirements</strong></h3>
<p>The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position, with or without reasonable accommodation.</p>
<ul>
<li>Ability to remain in a stationary position, primarily seated, for extended periods while performing administrative and computer-based work.</li>
<li>Ability to frequently operate a computer, keyboard, mouse, telephone, copier, scanner, and other standard office equipment.</li>
<li>Requires repetitive hand, wrist, and finger movements associated with keyboarding, data entry, telephone use, and handling documents.</li>
<li>Ability to communicate effectively and exchange accurate information with employees, managers, guests, vendors, and other business partners in person, by telephone, and electronically.</li>
<li>Requires visual ability sufficient to review documents, spreadsheets, employee information, system screens, and other detailed information accurately.</li>
<li>Ability to regularly move throughout the workplace to deliver documents, access files and equipment, attend meetings, and support operational activities.</li>
<li>Ability to occasionally reach, bend, stoop, or crouch to retrieve files, supplies, or materials.</li>
<li>Ability to occasionally lift, carry, push, or pull office supplies, packages, files, or equipment weighing up to <strong>25 pounds</strong>.</li>
<li>Ability to maintain concentration and attention to detail while managing interruptions, telephone calls, and multiple administrative responsibilities.</li>
</ul>


Call Team Ops Coordinator

Call Team Ops Coordinator

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