Callback Technician (HVAC)

Responsibilities:

• Run company callbacks and warranty calls after installation or during installation work;
• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes to avoid refunds and recalls;
• Mentor and develop lead installers and apprentices, under his/her care, into install team lead technicians. Mentor team members and apprentices weekly on the team’s performance metrics;
• Reinstall HVACR-related equipment according to manufacturer’s specifications;
• Wire both high and low voltage to heating and cooling equipment.
• Reinstall copper refrigerant lines to air conditioning units, including soldering and brazing;
• Reinstall sheet metal, duct board, and flex duct systems in residential and light commercial buildings;
• Properly connect gas lines to heating equipment;
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record;
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service;
• Repair, maintenance and diagnostic of equipment located in the warehouse after unfinished installation;
• Record all material used or consumed on the job for job costing and replenishing;
• Work with dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment;
• Support technicians (installers) on troubleshooting issues as needed;
• Transport materials and tools to the job site and provide proper accounting of assigned tools;
• Keep truck clean, stocked and accurately inventoried;
• Protect customer’s home from damage while working and leave customer’s home cleaner than when we arrived;
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely;
• Inform a manager if the customer does not have fully functioning HVAC service before leaving the call;
• Preparation of analytical and statistical report on Service Titan;
• Investigate any reported safety issues;
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the install team;
• Report any safety issues to manager and/or supervisor;

Requirements:

• EPA Certified;
• A High School diploma or general education degree (GED) required;
• A minimum of two years experience is preferred but not required in the installation of diverse HVAC systems;
• Willing to attend training courses to advance skills;
• A valid driver’s license and approved to drive by Company’s insurance carrier;
• Must be highly organized with good attention to detail and follow through;
• Possess good analytical skills and attention to detail with the ability to read and interpret blueprints, plans, and manuals;
• Team player working in a team environment;
• Excellent customer service skills with a desire to exceed customer expectations;
• Must be able to use a computer, tablet, or smartphone and read a map or follow GPS;

Physical Requirements:

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time;
• Climbs ladders and steep stairs. The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces;
• Must be able to lift 50 pounds with the ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices);
• Occasionally works from heights 15 feet or higher above ground;
• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow coworker on most jobs;
• Must have visual acuity;
• Position Specific Standards;
• Willing to continue training for personal growth as well as participating in the training of new employees;
• Willing to work hours outside of normal work schedule, if needed;
• Available for support to the team by phone (as needed 24/7);
• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns;

Conditions:

• W-2 employment;
• Full-time work;
• Compensation: $40-60$/hour;
• Health Insurance, 401K;
• 2-month probation period;
• Company provides: vehicle, tools, equipment, and gas compensation;

Job Type: Full-time

Pay: $40.00 - $60.00 per hour

Benefits:

• 401(k)
• Health insurance

Work Location: In person