CALLING AGENT

We are looking for a confident and professional Calling Agent who can communicate effectively with customers/prospects, handle objections, maintain accurate call records, and consistently achieve assigned calling KPIs.

Responsibilities

• Make outbound calls.
• Handle inbound calls where required.
• Communicate professionally with prospects/customers.
• Explain products/services clearly.
• Identify customer needs.
• Handle objections.
• Follow up with prospects.
• Maintain call records.
• Update CRM/database.
• Meet daily/weekly/monthly calling targets.
• Escalate issues appropriately.
• Maintain professional communication standards.
• Follow approved scripts and processes.

Requirements

• 3+ years of calling/contact-center experience preferred.
• Excellent verbal communication.
• Strong Urdu/English communication depending on target audience.
• Confident telephone manner.
• Strong objection-handling skills.
• Good listening skills.
• Target-oriented mindset.
• Reliable and punctual.
• Ability to handle rejection.
• Professional and emotionally controlled.

Pay: Rs40,000.00 - Rs60,000.00 per month

Application Question(s):

• Years of calling experience?
• Inbound or outbound?
• Average calls per day?
• Rate your English speaking skills out of 10.
• Which CRM/calling software have you used?

Work Location: In person