Team Lead Job Summary

Description

• Home Care Team Leader oversees services provided to individuals in their own homes and communities, who need assistance caring for themselves as a result of old age, sickness, disability and/or other inflictions. Home care may include assistance with the activities of daily living, housecleaning, laundry, meal preparation, transportation, companionship and respite,
• Home Care Team Leader ensures that employees deliver services in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.

Reporting Relationship

• Reports to Operations/Branch Manager.

Responsibilities/Activities

• Ensure Agency policies and procedures and industry standards and regulations are followed.
• Assist with the coordination, evaluation and planning of home care services.
• Assist the Manager with administrative activities and optimal use of resources.
• Coordinate scheduling activities.
• Supervise work activities of designated employees.
• Develop and instruct employees in the use of practices, procedures and equipment.
• Provide leadership to employees.
• Conduct in-home assessments.
• Liaise with community resources and other agencies.

Required Knowledge

• Knowledge of standards of practice and scope of practice, in accordance with state regulations
• Comprehensive knowledge of other health care disciplines and their role in client and family care.
• Knowledge of personal care and home management skills.
• Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction.
• Knowledge of the English language.
• Knowledge of the information and techniques needed to diagnose and treat injuries including emergency first aid and CPR.
• Knowledge of clerical procedures such as maintaining records and completing forms.

Required Skills/Abilities

• Ability to demonstrate effective supervisory abilities.
• Ability to oversee the work of subordinates.
• Ability to plan and organize work.
• Ability to coordinate with others.
• Ability to administer policies and implement procedures.
• Ability to maintain appropriate contact with manager/administrator.
• Ability to utilize funds, employees and equipment.
• Ability to resolve work-related employee problems.
• Ability to assist subordinates in accomplishing their work-related objectives.
• Ability to converse with subordinates in a clear, concise, accurate & timely manner.
• Ability to make useful suggestions.
• Ability to establish and maintain relationships.
• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.
• Ability to identify problems and determine effective solutions.
• Ability to monitor and assess employees, clients and effectiveness of service.
• Ability to communicate written and oral information so others understand.
• Ability to listen and understand the spoken word.
• Ability to work independently and in cooperation with others.
• Ability to observe and recognize changes in clients.
• Develop and maintain relationships with referral sources, healthcare providers, senior organizations, and community partners.
• Identify new business opportunities and assist in growing the agency's client base.
• Ability to establish and maintain harmonious relations with clients/families/co-workers.

Physical and Mental Demands:

• Good physical and mental health.
• Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear & see.
• Mental fortitude and stability to handle stress.
• Physical and mental ability to drive a vehicle.

Qualifications/Education

• Current valid driver’s license.
• Proper Vehicle Insurance Coverage.
• High School graduate or equivalent
• C.N.A
• TB Skin Test
• Preferred Experience: Two (2) or more years of experience in home care, healthcare marketing, business development, sales, or community outreach with a proven ability to build referral relationships and grow business within the healthcare community.

Benefits:

• Full-time
• Medical, Vision, Dental and etc.
• Daily pay access
• 401K
• Bonus Incentives for referrals and performance