Camp & Program Office Assistant

Job Duties:

The Camping & Programing Assistant supports the mission critical activities of the Outdoor Programming Department by performing any or all of the following duties:

• Telephone Customer Service: Answering incoming calls, greeting the callers, providing required information, transferring incoming calls or taking messages.
• Email Customer Service: Answering incoming emails timely with correct information or forwarding to the appropriate subject matter expert on staff.
• Reception: Greeting members as they walk in and providing great customer service.
• Payment Processing: Accept and process online, telephone, and in-person payments, credits, and refunds for event fees, facility rentals, activity fees, membership dues, product sales, etc.
• Reservation Processing: Coordinate summer camp registrations and camping facilities reservations.
• Camper data entry and validation.
• Assist with processing membership applications as needed.
• Serves as backup to other office support staff.
• Other clerical duties as assigned.

Requirements:

• Exceptional verbal and written communication skills.
• Dynamic interpersonal and customer service skills.
• Professional telephone etiquette.
• Results-oriented organizational skills.
• Meticulous attention to detail.
• Adaptive problem-solving skills.
• Impact-driven task prioritization.
• Knowledge of proper cash handling procedures.
• Proficient with Microsoft Office 365 suite or related software.
• Ability to maintain confidentiality.
• Experience with BlackPug and/or Wordpress helpful, but not required.
• Knowledge working with a postage machine, check reader, and/or duplicator a plus.
• High school diploma or GED a must, vocational training certificate or associate degree preferred.
• Must be able to pass a background check; no violent crimes, no neglect, abuse, endangerment, or other crimes against children.
• Must be able to adhere to the values of the Scout Oath and Law.

Job Type: Full-time

Pay: $16.04 - $16.81 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Appleton, WI 54914 (Required)

Ability to Relocate:

• Appleton, WI 54914: Relocate before starting work (Required)

Work Location: In person