Campaign & Community Operations Manager

About the role

You'll own how our campaigns and our community run. Not support them. Own them. Our Review, Sampling and Research campaigns put products into the hands of real Australians and turn their experiences into reviews, content and insight that brands trust. You'll take those campaigns from set-up to results. You'll also own the operations behind our community: how members are recruited, matched, looked after and rewarded, so every person who joins a campaign has an experience worth talking about. You'll work alongside our Technology Lead to shape the systems, automation and AI we build, and you'll make sure they actually work in live campaigns. When something breaks, you own the fix. When something could be better, you make it better.

Key responsibilities

• Review, Sampling and Research campaigns end to end, from set-up to results, on time and to the standard our clients expect
• The set-up of creator gifting campaigns, so it runs efficiently before our content team and Partnership Manager take it forward
• The fix when a campaign breaks because a system or process failed
• The operational side of community management: recruitment, eligibility and matching, member communications, fulfilment, reimbursements and rewards
• Member experiences people want to come back to, plus the health of our community: participation, satisfaction and retention
• The voice of the community inside the business, using what members tell us to improve how we run
• Pre- and post-campaign surveys, and the data they produce
• Large campaign data sets (participation, response rates, reviews, dashboards), turned into clear recommendations for clients and the team
• Connecting new tools and capabilities to live campaigns with our Technology Lead, so what we build gets used
• Spotting what's not working, deciding how to fix it and making it happen, using AI, automation and better process

About you

• Around 2 to 3 years in a similar role where you've owned delivery, not just supported it
• Run multiple campaigns, programs or projects end to end, with real accountability for the outcome
• Worked hands-on with data: confident in Excel or Google Sheets, surveys and dashboards, and able to turn findings into recommendations
• Got comfortable with tech platforms, CRMs or automation tools, and you're curious about what AI can do
• Cared deeply about the experience of the people on the other end, whether customers, members or participants
• An owner who takes responsibility, makes the call and sees it through
• Passionate about community and how real people engage with brands and creators
• Obsessed with great experiences for members, clients and team
• Organised and calm under pressure, holding lots of moving parts without dropping the detail
• Confident with numbers and tech, where a big data set excites you rather than scares you

Benefits

• Hybrid working, plus quarterly refresh days when the office shuts for health and wellness
• Your own $1,000 annual budget for training, development and health
• A formal development plan with stretch goals, and Lunch & Learns on Meta, TikTok and AI
• Soupie of the Month, team lunches featuring our clients' products, and in-office events with our creator community
• Pro bono work for causes we care about, including R U OK? and Share the Dignity

About us

Social Soup is Australia's community-driven influence company. For 20 years we've connected brands with real people: a verified community of 200,000+ brand advocates and creators across Australia and New Zealand who try, review, share and recommend the products they love. We build always-on influence programs for 50+ brands a year, including ALDI, ING, L'Occitane, TWE Wines, QV Skincare, Nandos, Amazon, Ebay. Our community is the engine of everything we do. We're award-winning: B&T Creator Agency of the Year 2025 and multiple AiMCO awards. Our culture is built on One Community, Three Circles: our team, our clients and our creators. Values we live every day: People at the Heart, Curiosity with Courage, Raise the Bar, Make it Happen.