Campaign Coordinator

Join our team while working at the comfort of your home! **CAMPAIGN COORDINATOR

Starting salary: PHP 18,000 - 20,000.** Must have own equipment, or willing to provide. Job Description

• Assist in the implementation and coordination of daily campaign operations.
• Monitor agent attendance, schedule adherence, and basic performance indicators.
• Provide timely updates, reminders, and campaign announcements to the team.
• Help facilitate team huddles and refreshers as needed.
• Ensure agents are well-briefed with campaign objectives, call flows, and updates.
• Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling.
• Relay agent concerns or escalations to the Operations Manager.
• Assist in addressing simple policy clarifications or documentation follow-ups.
• Promote a positive and collaborative work environment.
• Generate and submit daily/weekly/monthly campaign performance reports.
• Track KPIs such as performance statistics, attendance, and QA scores.
• Flag performance trends, areas of concern, and improvement opportunities to supervisors.
• Maintain records and trackers used for agent performance monitoring.
• Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans.
• Support the implementation of developmental action plans.
• Collaborate with leadership in training, nesting, and transitioning of new hires.
• Help document campaign SOPs and contribute to process improvement initiatives.
• Keep campaign logs, attendance sheets, and report files updated.
• Assist in scheduling coaching or evaluation sessions as needed.
• Support documentation of agent feedback, error reports, and other relevant forms.
• Perform other administrative tasks as assigned by the Operations Manager.

Qualifications

• Experience as an account manager/telemarketing agent.
• Experience as a quality assurance analyst.
• Proven experience as a campaign manager or similar supervisory position.
• Proficient in English.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent organizational and leadership skills.
• Ability to coach, train, and motivate employees.
• Knowledge of performance evaluation procedures.
• A results-oriented approach.
• Excellent problem-solving and customer service skills.
• Ability to work under pressure.
• Ability to work harmoniously with other positions in the company.

MUST HAVE The Following Equipment

• Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB-type headset with noise-cancelling feature.
• Internet connection: Wired connection; minimum of 10 Mbps.

So, why join us?

• Permanent work-from-home or Hybrid set-up in Batangas City.
• Full-time and Long-term Employment.
• Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday.
• Training: 1 month.

WE LOOK FORWARD TO MEETING YOU!