Campaign Management Specialist/Associate Manager

Job Summary

Designation: Campaign Management Specialist

Skill required: Marketing Operations - Campaign Management

Qualifications: BSc

Years of Experience: 7 to 11 years

What would you do

• Individual will be responsible to manage the Email Campaign Team
• Individual will be responsible to ensure all deliverables for the team are completed with specified quality standards and deployed within timelines
• Manage team utilization and Forecast for future campaigns
• Individual will be responsible to manage Email Marketing requests received via email/phone/ Teams/ Workfront
• Manage the communications with the Onshore team and delegate campaigns and tasks with the Offshore team
• Manage end-to-end email campaign process for Pharma industry
• QA the campaign to ensure 100% accuracy
• Individual is needed to complete tasks (deploy emails, Generate Distribution list, manage calls with the project managers) on time and error-free.
• Ensure progress, issues and agreements are properly documented and acted upon.
• Follow transactions/issues tracking mechanism and capture all the details required on the tracking tool

What are we looking for

• Candidate should be a graduate
• Minimum 5 years of Email Marketing Experience.
• Minimum 5 years of experience of working on MOS products: particularly Word, PowerPoint, Excel Outlook.
• Strong analytical knowledge in the marketing space.
• Impeccable time management and communication skills
• Project and Client (Brand team) management experience is a must.
• Demonstrated ability to understand customer needs and requirements; ability to proactively engage customer in the course of project management.
• MOS Experience working on Team reports, Excel, Word and PPT
• Strong verbal and written communication skills
• Strong listening skills
• Excellent customer service skills and experience in customer facing role.
• Able to work in a highly dynamic environment and able to multi-task.
• Working knowledge of how a Database works which can be leveraged for Email Marketing Programmes is a must.
• Minimum 4 years working knowledge of SFMC
• Intimate knowledge of Email Marketing Best Practices and trends

Roles and Responsibilities

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

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