Campaign Management Supervisor

Key Responsibilities

• Campaign Strategy & Execution: Design and implement collection campaigns and staff incentive programs to motivate employees, improve productivity, accelerate debt collection, and support business objectives.
• Incentive Scheme Design: Develop and optimize incentive and commission schemes aligned with collection targets, staff performance, business priorities, and operational cost efficiency.
• Campaign Performance Analysis: Monitor and evaluate campaign effectiveness, analyze performance outcomes, and assess the balance between collection results, employee motivation, and campaign costs.
• Data Analysis & Business Insights: Utilize performance data and analytical tools to identify trends, evaluate campaign ROI, and provide actionable recommendations for future campaign and incentive strategies.
• MIS Coordination & UAT: Translate campaign and incentive requirements into system specifications, coordinate with the MIS team, and conduct User Acceptance Testing (UAT) to ensure accurate incentive calculations and performance reporting.
• Incentive Accrual & Compensation Management: Manage incentive accruals, consolidate staff incentive and total compensation data, and ensure accurate and timely submissions to HR for payroll processing.
• Cross-functional Collaboration: Work closely with Collection Operations, MIS, HR, Finance, and other relevant stakeholders to ensure effective campaign implementation, accurate incentive processing, and continuous performance improvement.

Qualifications

• Bachelor’s degree in Business Administration, Statistics, Economics, Finance, or a related field.
• Proven experience in campaign management, incentive scheme design, performance management, business analysis, or a related field.
• Strong analytical skills with the ability to interpret performance data and translate insights into actionable business strategies.
• Advanced proficiency in Microsoft Excel; experience with Tableau or Power BI is an advantage.
• Strong understanding of performance metrics, incentive calculations, and cost-effectiveness analysis.
• Good communication, coordination, and stakeholder management skills.
• Experience in debt collection, collections operations, or financial services is an advantage.