Campaign Onsite Operations Intern

What's your role in the team?
About the Role

Every big moment at Pomelo, from a new collection drop to a 9.9, 11.11, or Payday sale, lives or dies by how well it shows up on our website and app. As our Campaign Onsite Operations Intern, you’ll be the person who makes sure that happens flawlessly.

You’ll work alongside the eCommerce, Marketing, Merchandising, and Tech teams to set up, launch, and monitor campaigns on our digital storefront. It’s a hands-on role with real ownership: the banners, landing pages, product listings, and promotions you build will be seen by thousands of customers, and you’ll see the sales impact in real time.

What You’ll Do

• Campaign setup: Build and schedule campaign landing pages, homepage banners, product collections, and category pages in our CMS according to the campaign calendar.
• Promotions and pricing: Configure discount codes, vouchers, flash sales, and price markdowns, and double-check that every offer works exactly as intended before it goes live.
• Launch readiness: Run pre-launch QA across desktop, mobile web, and app, checking links, images, pricing, stock availability, and copy accuracy.
• Live monitoring: Keep an eye on campaigns while they’re running, flag issues quickly (broken links, out-of-stock hero products, promo errors), and coordinate fixes with the relevant teams.
• Onsite merchandising: Help sort and curate product listings so the right items get the right visibility based on stock, performance, and campaign priorities.
• Reporting: Pull campaign performance data (traffic, conversion, revenue, promo redemption) and prepare post-campaign recaps with learnings for the next one.
• Cross-team coordination: Collect assets and briefs from Creative, Marketing, and Merchandising, keep the campaign tracker up to date, and make sure deadlines are hit.
• Process improvement: Spot repetitive or error-prone steps in campaign operations and suggest ways to streamline them, including using AI tools where they help.

What You’ll Learn

• How a fast-growing fashion eCommerce business plans and executes campaigns end to end
• Practical skills in CMS management, onsite merchandising, and promotion mechanics
• How to read eCommerce performance data and turn it into decisions
• How Tech, Marketing, and Commercial teams work together in an omnichannel retailer
• Exposure to in-house retail technology and AI-assisted ways of working

Who are we looking for?

• Currently pursuing or recently completed a bachelor’s degree in Business, Marketing, eCommerce, Information Systems, or a related field
• Strong attention to detail; you notice when something is slightly off and want to fix it
• Well organised and comfortable juggling multiple deadlines, especially around peak sale periods
• Solid working knowledge of Excel or Google Sheets (filters, lookups, pivot tables)
• Clear communicator in English; able to work with teammates from different backgrounds
• Curious, proactive, and happy to take ownership rather than wait for instructions
• A genuine interest in fashion, retail, or online shopping

Nice to Have

• English language proficiency
• Some experience with any CMS or eCommerce platform (e.g. Shopify, Magento, or similar)
• Basic image editing or design skills (Canva, Figma, Photoshop)
• Prior internship, project, or side business involving online selling or marketplaces

What We Offer

• Real responsibility on live campaigns with measurable impact
• Mentorship from experienced eCommerce and technology leaders
• Hybrid working arrangement
• Staff discount on Pomelo products
• Internship certificate and reference letter on successful completion
• Potential pathway to a full-time role for outstanding performers