Campaign Onsite Operations Senior Associate

We are looking for a highly organized, detail-oriented, and proactive Senior Associate – Campaign / Onsite Operations to join our dynamic e-commerce team. In this role, you will play a critical part in executing and optimizing marketing campaigns across Pomelo’s website and mobile app. You will be responsible for end-to-end management of voucher mechanics, content operations, and day-to-day platform performance to drive sales, engagement, and a seamless customer experience.

Key Responsibilities

Voucher & Promotion Management

• Design, create, and manage voucher mechanics (discount codes, bundle offers, free shipping, flash sales, etc.) across website and app.
• Ensure accurate setup, testing, and monitoring of all promotional campaigns.
• Track voucher performance, budget utilization, and redemption rates; provide regular reports and optimization recommendations.
• Coordinate with marketing, finance, and tech teams to align voucher strategies with campaign objectives.

Content Management

• Oversee content uploading and management for campaigns (banners, landing pages, product descriptions, visuals, and promotional assets).
• Ensure all campaign content is accurate, on-brand, timely, and optimized for conversion.
• Work closely with the creative and merchandising teams to maintain high content quality and consistency.

Website & App Operations

• Manage day-to-day operations and performance of the website and app during campaigns.
• Monitor campaign launches, troubleshoot issues, and ensure smooth execution.
• Identify opportunities to optimize user journeys, page load speed, and overall shopping experience.
• Collaborate with the tech and product teams to implement improvements and resolve operational bottlenecks.

Campaign Performance & Optimization

• Analyze campaign performance using data from Pomelo Business Analytics, internal dashboards, and other tools.
• Provide actionable insights and recommendations to improve ROI and customer engagement.
• Support A/B testing of campaign elements (vouchers, creatives, layouts).
• Ensure all campaigns comply with company policies and platform guidelines.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–3 years of relevant experience in e-commerce operations, campaign management, or digital marketing (fashion/e-commerce experience is a strong advantage).
• Strong experience managing voucher/promotion mechanics and content operations on Shopify or similar platforms.
• Highly detail-oriented with excellent organizational and project management skills.
• Data-driven mindset with the ability to analyze performance and drive optimization.
• Good command of English (both written and spoken).
• Ability to work in a fast-paced environment and manage multiple campaigns simultaneously.
• Experience with Google Analytics, Excel/Google Sheets, and basic HTML/CSS is a plus.

What We Offer

• Competitive salary and Comprehensive health insurance
• Dynamic and creative work environment with a young, passionate team
• Opportunity to work on high-impact campaigns for one of Southeast Asia’s leading fashion platforms
• Career growth opportunities within the e-commerce and marketing function

If you are someone who thrives in a fast-moving environment, loves operations and details, and wants to make a real impact on campaign performance, we would love to hear from you!