Campaign Operation Support (3- month contract)

Execute and own end-to-end digital campaign delivery for the Makro PRO platform across Web & App. This role is responsible for independently managing assigned campaigns from planning through go-live, coordinating with cross-functional stakeholders, resolving operational issues, and ensuring first-time-right execution. In addition to campaign execution, the Officer also supports process improvements, QA testing, and provides operational guidance to Campaign Operation Support during peak campaign periods.

Key Responsibilities Pre-Campaign Preparation

• Read and comprehend campaign briefs, grasping requirements without rework.
• Write and refine campaign copy in both Thai and English.
• Spot-check artwork (AW) for correctness before build; structure clear flexi-page wireframes / layouts.
• Follow up on missing inputs; confirm SKUs and assets are complete and aligned.

Campaign Execution & Set-Up

• Set up campaigns across Web & App using all platform tools, with fluency in every module and its correct set-up method (banners, landing pages, flexi-pages, product mapping, scheduling).
• Configure content, promotion rules and SKU set-up correctly the first time, following SOPs.
• Hold pace and quality during peak campaign volume.

Post-QC Check

• Catch mistakes before and after go-live with rigorous quality control.
• Verify parity and correctness across both Web & App.
• Tackle issues and fix or escalate quickly; spot ways to improve the customer journey.

Cross-functional Collaboration & Communication

• Align early with Commercial, Campaign, 3P, Partnership, OI, Trade Marketing, Communication and Tech teams; give clear, timely updates and flag blockers early.

Project Management & Initiative

• Own assigned work end-to-end and follow through without reminders.
• Propose process or automation improvements.

Requirements

• Bachelor's degree in E-commerce, Marketing, Business Administration, Information Technology, Digital Marketing, Communication Arts, or related fields.
• 1-3 years of experience in Campaign Operations, E-commerce, or related roles (strong interest in fast-paced digital platform environments for New Gen).
• Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, etc.); quick to learn CMS and campaign set-up tools across Web & App.
• Must be able to communicate in English. Chinese skill is a plus.
• Strong ownership, follow-through, attention to detail, and a willingness to propose improvements.
• Flexibility to work late hours and operate on a shift-based schedule during key campaign periods.