Campaign Ops Analyst, ShopeeFood

Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and performance marketing, which involve tracking and measuring data to better reach our users. Our local marketing teams work closely with the regional teams to localise and adapt strategies to increase brand awareness and acquisition in each market. Browse our Marketing team openings to see how you can make an impact with us.

About the Team:

The campaign ops role is responsible for the end-to-end execution of campaigns, setting up in-app exposure, and voucher configurations to ensure promotional mechanics run smoothly and accurately. Working closely with Marketing and Demand Planning, you'll turn campaign plans into live, functioning setups on the platform, ensuring quality, accuracy, and a seamless user experience.

Job Description:

• Set up and manage in-app exposure placements (e.g., homepage banners, category pages, search placements) according to campaign timelines and business priorities
• Coordinate graphic design requests and dispatch, ensuring assets are delivered accurately and on time to support campaign execution
• Set up and manage voucher configurations (e.g., discount mechanics, eligibility rules, budget caps, validity periods) to support campaign and promotional planning
• Perform pre-check and live checks on all campaign setups (exposure, vouchers, creative assets) to ensure quality and a seamless user experience
• Monitor live campaigns and promptly troubleshoot or escalate issues to relevant teams to minimize business impact
• Maintain accurate records and trackers of campaign setups, voucher usage, and exposure allocation for reporting and audit purposes
• Communicate updates and resolve issues effectively to keep all stakeholders

Requirements:

• Experience in operation or relevant field
• Careful, detail-oriented, and proactive in execution and project management
• Strong communication and problem-solving skills
• Comfortable working with system configurations/backend tools
• Eager to learn and work in a fast-paced environment
• Able to quickly adapt to dynamic and fast-changing work environments
• Advanced Excel skills and ability to quickly learn other tools/systems