Campus Info Representative

JOB SUMMARY:

The Campus Information Representative operates the main switchboard for the seminary.  They answer all incoming calls and properly route them to the appropriate department, person or office, providing callers with general campus information as needed.  This position serves as the receptionist for the Campus Police office and will also function as a backup to the Police Dispatcher within the communication/dispatch center of the Campus Police office. The desired availability is 8:00am-1:00pm Monday - Friday.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

• Operate the seminary’s switchboard, directing all incoming calls.  Will route all calls to the appropriate person, office or department
• Maintain a general knowledge of the seminary providing accurate information regarding the campus and activities
• Ability to multitask and recall information quickly and accurately
• Serve as the receptionist for Campus Police
• Field questions from public concerning campus services both over the phone, e-mail, and office walk-ins
• Make IDs for all news students, spouses and employees
• Assist Administrative Assistant with projects
• Issue permanent and temporary parking passes utilizing parking management software
• Serve as backup to the Police Dispatcher within the communication/dispatch center of the Campus Police office
• Assist the Police Dispatcher with cataloging and dispensing lost and found items
• Enroll student dependents into the personnel database
• Maintain front lobby of Campus Police
• Issue key to contractors and maintain logs
• Assist with establishing quarterly campus lock-unlock schedule
• Data entry as needed

Performs other duties as may be assigned by supervisor.

EDUCATION:

The person in this position should have at a minimum a high school education/diploma or GED equivalent.

EXPERIENCE:

The person in this position should have exceptional communication skills.  Proper phone etiquette and skills are most important as they are often the first person to represent the seminary as a guest caller.

SUPERVISION:

The person in this position will supervise no one.

The person in this position will report to the Assistant Chief of Operational Support.

WORK ENVIRONMENT:

The person in this position will work at the receptionist desk in the Campus Police office.

EQUIPMENT:

The person in this position will use the following equipment:  digital phone system, seminary computer, copier, printer, ID printer, access control software, parking management software, radio system and any other electronic equipment within Campus Police.