Campus Operations & Student Services Coordinator

About the Company

We are a Vancouver-based education services company specializing in K–12 academic support, post-secondary application planning, and career guidance.

About the Role

We are looking for a full-time Campus Operations & Student Services Coordinator to support the day-to-day operations of our Kerrisdale location.

This is a hands-on role involving campus operations, student support, parent communication, course coordination, administrative tasks, and basic marketing support. The ideal candidate is organized, responsible, patient, and comfortable working with students and families.

This position is well suited to someone who is interested in education and would like to develop long-term experience in education services. Recent graduates are welcome to apply, and training will be provided.

Responsibilities

Campus Operations

• Manage day-to-day front desk and campus operations
• Welcome students, parents, and visitors
• Respond to phone, WeChat, and general inquiries
• Manage student check-in, classroom schedules, and course reminders
• Assist with classroom materials, supplies, and general campus organization
• Support other day-to-day operational needs

Parent Communication & Course Support

• Communicate with parents to understand student needs and provide information about programs and services
• Arrange consultations and trial classes
• Follow up with families regarding enrollment, course schedules, and ongoing services
• Maintain professional and positive relationships with parents
• Respond to questions clearly, patiently, and professionally

Student Support

• Monitor student attendance and class participation
• Follow up on assignments, learning progress, and student needs
• Communicate with teachers and parents regarding student progress
• Help students stay organized and develop effective study habits
• Follow up on student concerns and ensure issues are addressed in a timely manner

Course & Teacher Coordination

• Assist with class scheduling and schedule changes
• Coordinate with teachers regarding class arrangements and student needs
• Organize course feedback and maintain accurate records
• Help ensure clear communication between students, parents, and teachers

Administrative Support

• Maintain student files and course records
• Organize enrollment and registration documents
• Assist with updating payment and course record
• Maintain campus documents and administrative materials
• Support general office and administrative tasks

Marketing Support

• Assist with basic marketing and promotional activities
• Help prepare simple promotional materials using Canva or similar tools
• Assist with content for WeChat, Xiaohongshu, and parent groups
• Support the promotion of courses, events, and campus activities

Qualifications

• Bachelor's degree or above; all majors are welcome
• Interest in education and student services
• Familiarity with the Canadian high school system, Canadian university admissions, or the North American education system is an asset
• Strong communication skills in Chinese; good English communication skills for day-to-day work
• Patient, responsible, organized, and comfortable communicating with parents and students
• Strong attention to detail and follow-through
• Comfortable using common office tools such as Excel, Google Docs, WeChat, and Canva
• Basic writing and content creation skills are an asset
• Previous experience in education, tutoring, student services, admissions, customer service, administration, or marketing is an asset
• Recent graduates are welcome to apply. Training will be provided for candidates who are willing to learn and take responsibility

What We’re Looking For

We are looking for someone who:

• Enjoys working with students and families
• Communicates clearly and professionally
• Is dependable, organized, and detail-oriented
• Is comfortable following up and managing multiple tasks
• Can work independently while also working well with teachers and team members
• Is interested in building a long-term career in education services

What We Offer

• Full-time employment
• Training and ongoing support
• A professional and supportive work environment
• Opportunities to develop long-term experience in the education industry
• Competitive compensation based on experience and qualifications
• Performance-based compensation may be available depending on experience and responsibilities

Pay: From $18.25 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Casual dress

Work Location: In person