Mountain Warehouse

Application Deadline:
24 October 2026
Department:
Canada Retail
Location:
Oshawa Centre (OSH)
Compensation:
CA$19.00 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best?
Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a
Team Leader
to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership &amp; Team Development:
<ul>
<li>Foster a collaborative and supportive team environment, uniting colleagues around shared goals.</li>
<li>Drive continuous growth by coaching, training, and mentoring your team.</li>
<li>Keep your team informed and engaged through clear, open communication.</li>
<li>Empower your team with up-to-date product knowledge to meet customer needs confidently.</li>
</ul>
Operational Excellence:
<ul>
<li>Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.</li>
<li>Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.</li>
<li>Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.</li>
<li>Prioritise Health &amp; Safety, safeguarding the wellbeing of your team and customers.</li>
</ul>
Sales &amp; Performance:
<ul>
<li>Motivate your team to meet and exceed sales targets and KPIs.</li>
<li>Identify growth opportunities for team members and suggest strategies for their development.</li>
</ul>
Customer Experience:
<ul>
<li>Set the standard for exceptional customer service and ensure it’s delivered consistently.</li>
<li>Resolve customer concerns promptly and professionally, creating memorable shopping experiences.</li>
<li>Represent the Mountain Warehouse brand with enthusiasm and professionalism.</li>
<li>Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.</li>
</ul>
We Would Love To Meet Someone Who Is
<ul>
<li>Passionate about delivering outstanding customer service.</li>
<li>A confident and reliable motivator, with a talent for inspiring others.</li>
<li>Experienced in all areas of retail, from stock control to visual merchandising.</li>
<li>A strong communicator who can engage at all levels and provide constructive feedback.</li>
<li>Proactive and results-driven, with a track record of setting and achieving goals.</li>
<li>Approachable, trustworthy, and a natural team player.</li>
<li>Skilled at problem-solving within company guidelines and policies.</li>
</ul>
What's in it for you?
<ul>
<li>Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary</li>
<li>50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance</li>
<li>6% vacation pay paid out biweekly</li>
<li>A stable, successful and supported environment</li>
<li>Length of service awards</li>
</ul>
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
Disclaimer: The associated recruitment process, including screening, ranking, assessments, recommendations, and selection decisions, is conducted by our team without the use of artificial intelligence or automated decision-making tools.
INDCAN

CAN Team Leader - Oshawa

CAN Team Leader - Oshawa

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