CANCELLATIONS PAYABLE LEAD

Cadence Innovations Group is built on a foundation of transparency, collaboration, and forward-thinking solutions. We believe in empowering our people, streamlining processes, and creating meaningful experiences for the customers and partners we serve. As we continue to grow, we are looking for detail-focused, high-integrity professionals who thrive in dynamic environments and bring a passion for precision to everything they do.

The Cancellations Payable Lead plays a vital role in ensuring timely, accurate, and compliant processing of warranty contract cancellations and vendor payments while providing day-to-day leadership and support to the Cancellations Payable team. 

This is a player/coach role that combines hands-on processing responsibilities with direct leadership of two team members. The Cancellations Payable Lead will maintain an active workload while helping prioritize team activities, monitor quality and productivity, provide training and coaching, and serve as the first point of escalation for questions and more complex issues.

You will serve as a key liaison between internal teams, automotive dealers, and lienholders while helping create a collaborative, accountable, and high-performing team environment.

KEY RESPONSIBILITIES:

Team Leadership & Development

• Provide direct day-to-day leadership, coaching, and support for two Cancellations Payable team members.
• Balance individual processing responsibilities with oversight and coordination of the team's daily workload.
• Assign and prioritize work to ensure cancellation requests, payments, and other responsibilities are completed accurately and within established timelines.
• Monitor team workload, productivity, accuracy, and service levels, proactively addressing issues or shifting priorities when necessary.
• Serve as the first point of escalation for team questions, complex cancellation issues, payment discrepancies, and internal or external customer concerns.
• Provide ongoing coaching, feedback, and training to strengthen employee performance, knowledge, and professional development.
• Assist with onboarding and training new team members and ensure consistent understanding of processes, procedures, and expectations.
• Conduct regular check-ins with direct reports to review priorities, performance, challenges, and development opportunities.
• Partner with Accounting leadership regarding employee performance, development needs, process concerns, and departmental priorities.
• Promote accountability, collaboration, consistency, and a strong customer-service mindset across the team.
• Identify opportunities to improve processes, workflows, documentation, and controls and help lead the implementation of improvements.

Cancellations & Payables

• Maintain an active individual workload and perform day-to-day cancellation and payable responsibilities alongside the team.
• Reconcile vendor statements and research discrepancies; identify, resolve, and correct errors promptly.
• Review approved payables and verify amounts for accuracy, completeness, and reasonableness.
• Manage warranty contract cancellations with efficiency and consistency while handling a high volume of requests.
• Consistently ensure timely and accurate processing of payments.
• Communicate with automotive dealers and lienholders to obtain necessary documentation and confirm payment status.
• Build and maintain strong working relationships with internal and external customers.
• Work collaboratively as a flexible team player to support department goals and broader accounting objectives.
• Maintain accurate documentation in alignment with company policies, internal controls, and audit requirements.
• Prepare reports and analyses as needed to support decision-making, workload management, and operational visibility.
• Help ensure team processes and procedures are consistently followed and appropriately documented.
• Uphold Cadence Innovations Group values, including transparency, innovation, work/life balance, and ethics.
• Perform additional duties, responsibilities, and special projects as assigned.

QUALIFICATIONS:

• 3-5 years of experience in accounts payable, accounting operations, warranty cancellations, or a similar financial/operational role.
• Previous experience providing team leadership, training, mentoring, or day-to-day work direction preferred.
• High School Diploma or equivalent required.
• Demonstrated ability to lead by example while maintaining individual responsibilities and supporting the performance of others.
• Strong analytical and problem-solving skills with the ability to identify and resolve discrepancies and more complex issues.
• High attention to detail and commitment to accuracy in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Ability to effectively prioritize both individual and team workloads, manage competing deadlines, and adjust priorities as business needs change.
• Strong coaching, relationship-building, and interpersonal skills.
• Ability to provide constructive feedback, address performance concerns, and foster accountability in a positive and professional manner.
• Familiarity with accounting systems or ERP platforms; experience with Acumatica is a plus.
• Commitment to maintaining confidentiality and following company policies, internal controls, and established procedures.

What’s in it for you?

• An exceptionally supportive company culture that places people over profit
• Consistent Monday – Friday schedules
• Fair and competitive compensation + bonus opportunities
• Health insurance options with generous company contributions
• Dental and Vision coverage
• Life and Disability insurance (100% company paid + options for more!)
• Competitive 401k match program
• Paid Time Off (PTO) and Paid Holidays
• Paid Volunteerism Time Off (VTO) to support your community
• Legal and Pet insurance options
• Free Roadside Assistance for your personal vehicle
• Tuition Assistance Program
• Ongoing professional training and development
• Employee incentive and recognition programs
• A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

More about us:

Cadence Innovations is a holding enterprise for the flagship company - Alpha Warranty Services and several other business entities.  Alpha Warranty provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the team of Cadence Innovations Group.

Learn more about our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com    

 

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION

Cadence Innovations Group is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state, or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.