Cancer Program Coordinator (Urology)

The cancer program coordinator functions on a multidisciplinary team as an advocate and coordinator for cancer patients. Provides assistance to the physicians, practitioners, and nurse navigators with administrative and organizational tasks while supporting the delivery of high-quality, patient centered care. Will facilitate timely access to care, assist patients in navigating the cancer care process, schedules appointments and diagnostic services, and help ensure patients receive appropriate education and resources throughout their journey.

Schedule: Monday - Friday, 8:00am to 4:30pm, eight-hour shifts

No evenings, weekends or holidays!

This position is primarily for our Kettering location but could float to other Urology offices as needed

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits

• Company holidays and a flexible holiday!

• Generous Paid Time Off (PTO) Package

• Additional accrual increase after 1 year of service with Dayton Physicians!

• 401K

• Scrub Allotment

• Yearly Bonus Program Dayton Physicians Network as an Independent Practice <---Watch video here!

DPN Core Value Expectations: The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Serve as administrative contact for prostate cancer patients, collaborating with nurse navigators;
• Advocates for patients to promote optimal care and outcomes;
• Facilitate the administrative coordination of patient services including timely scheduling of appointments, care transitions, communication, and referrals for services in collaboration with physicians and the broader care delivery team across the continuum of care;
• Track outstanding referrals, diagnostic tests, pathology results, and appointments to help prevent delays in care;
• Communicate with patients and families with appropriate educational materials and community resources. May participate in educational programs;
• Identify and assist with resolving barriers to care, including scheduling conflicts, transportation concerns, financial resource needs, communication challenges, and other access-related issues.
• Assist with the administrative coordination and tracking of diagnostic workups, including imaging, biopsies, pathology, laboratory testing, and other evaluations;
• Utilize PPS (Prospective Payment System) Analytics to support administrative and operations functions related to patient care. Access and maintain patient information, complete required forms and documentation, and ensure accurate and timely data entry into applicable clinic systems and tracking tools.
• Route clinical questions, symptoms, or concerns to the appropriate physician, APP, or nurse navigator;
• Respond to patient calls, take messages for physicians, may relay test results and instructions to patients as directed, and other administrative duties as assigned;
• Support prostate cancer program activities, including patient outreach, program communications, educational initiatives, data collection, reporting, and other administrative projects as assigned.
• Follow all health care privacy and safety rules and adhere to Dayton Physicians Core Values;
• Willing to travel to other locations for business needs;
• Other duties as assigned.

Supervisory Responsibilities: Not applicable

Required Education and/ or Experience:

• Requires a High School Diploma or GED and;
• At least one year of previous experience working in a medical office or administrative position scheduling appointments or other pertinent activities on a regular basis
• 2-4 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.