Candidate Care Associate

Key Responsibilities:

• Handle escalations/complaints professionally with compassion.
• Route the inbound calls by following the proper call routing matrix. Liaising between the owner of the call/email and the appropriate stakeholder.
• Excellent written and verbal communication with balanced rate of speech and enunciation.
• Good email & telephone etiquette.
• Handling email enquiries and voice messages.
• Excellent soft skills - empathetic, patient and team player.
• Maintaining trackers and other MIS reports. Ability to handle 50 to 60 inbound calls in a day.
• Working knowledge of Microsoft Office Programs.
• Strong verbal and written communication skills.
• Detail orientation and prioritization skills.
• Ability to learn and retain information.
• Ability to work under stress with deadlines.
• 5 days working
• Night shifts

Required knowledge, Skills and Experience

• Positive attitude
• Flexible & Aggressive
• Excellent communication skills (Spoken and Written).
• Work independently with little supervision in a fast-paced agency environment
• Have a knack for learning and staying up to date with new technologies
• Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday
• Goal oriented; have a burning desire to be successful
• Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.
• Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly.