Candidate Experience Coordinator

Who you are

• You are deeply passionate about creating an exceptional candidate journey
• You thrive in a fast-paced environment where your organizational skills and meticulous attention to detail shine
• You are a self-starter with a proactive approach, dedicated to ensuring a seamless and positive experience for every candidate, reflecting Justworks' values and employer brand
• You excel at coordinating complex processes, maintaining clear communication, and driving operational excellence in all recruiting activities
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
• Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
• Minimum of 2 years of experience in a fast moving corporate environment
• Previous experience in Staffing, Recruiting or HR required
• Past experience working with ATS or CRM products required
• Outstanding verbal and written communication skills
• Strong planning and organization skills
• Resourceful and able to proactively anticipate needs and provide solutions
• Self-starter, comfortable with a rapidly changing office environment
• Deep care for the candidate experience
• Interest in Talent Acquisition and/or Talent Operations as a career path

What the job involves

• As a Candidate Experience Coordinator, you will be the cornerstone of our recruiting operations
• Your role is crucial in shaping candidates' perceptions of Justworks and contributing to our long-term success
• You will manage the entire candidate journey, ensuring it is smooth, efficient, and engaging
• Your exceptional coordination and organizational skills will enable you to handle a high volume of activities while maintaining the highest quality standards
• Orchestrate Seamless Interviews: Expertly schedule and manage a high volume of interviews, ensuring a smooth and positive experience for all candidates and hiring teams
• Champion the Candidate Journey: Serve as the primary point of contact for candidates, providing timely updates, and detailed information about the interview process, as well as addressing any inquiries with care and professionalism
• Drive Operational Excellence: Oversee the background check process, ensuring accuracy, compliance, and timely completion. Maintain meticulous records, track progress, and proactively communicate updates to hiring managers
• Streamline Recruiting Operations: Post job descriptions, manage applications in our ATS, and ensure all recruiting materials are current and accurate
• Craft Exceptional Offers: Prepare and deliver compelling offer letters and new hire documents, ensuring a welcoming and professional onboarding experience
• Facilitate Travel & Logistics: Arrange travel for candidates as needed, ensuring a comfortable and hassle-free experience
• Support Recruiting Events: Assist in planning and executing recruiting events, contributing to a strong employer brand and positive candidate interactions
• Ensure Data Integrity: Maintain accurate and up-to-date information in all recruiting systems, contributing to data-driven decision-making
• Support TA Enablement Projects: Partner with the Lead, TA Enablement & Operations to execute cross-functional operational projects—tooling rollouts, integrations, and process changes—contributing to kickoff, testing, adoption, and completion
• Pilot AI & Automation Tools: Help evaluate and pilot AI and automation tools that improve coordination workflows across sourcing, scheduling, reporting, and candidate communications; provide hands-on testing, feedback, and adoption support during rollouts
• Contribute to KPI Reporting: Support the operational rhythm of the TA Enablement function by helping maintain KPI reporting on scheduling accuracy, pipeline throughput, and candidate satisfaction, and surfacing trends and insights to the Lead
• Build & Maintain Documentation: Assist in creating and updating SOPs, runbooks, and team playbooks that reduce dependency on any one individual and allow the coordination function to scale
• Drive Process Improvements: Partner with the Lead to identify process bottlenecks and implement improvements that measurably enhance team efficiency, pipeline throughput, and candidate experience quality
• Continuous Improvement: Identify opportunities to enhance the candidate experience and streamline recruiting processes, actively contributing to operational excellence
• Additional Responsibilities: Perform other related duties as assigned to support the recruiting team's success

Benefits

• Paid volunteer work
• Paid parental leave
• Work from home opportunities
• Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
• Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
• All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
• Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
• Apprenticeship program that supports internal movement and growth