Candidate Experience Manager

Who you are

• 5+ Years in the recruiting coordination or operations field at a high growth tech company
• 2+ Years in a leadership role managing team performance and metrics
• Exceptional organization, communication, and follow-through
• Comfortable owning both execution and process building
• High operational rigor; thrives in fast-moving, ambiguous environments
• Strong familiarity with Ashby (or similar ATS)
• Workday HRIS experience
• Knowledgeable about Candidate and Hiring Experience team surveys; interpreting results, NPS scores, etc
• Experience building and/or running interview training programs
• Proficiency in additional recruiting and AI tools such as Coder Pad, Metaview, Glassdoor/Indeed

What the job involves

• We’re looking for a Manager, Candidate Experience to lead and operate the coordination engine behind Crusoe’s Corporate, GTM & Manufacturing hiring. This is a hands-on role responsible for building a reliable, trusted and high-velocity interview process across the Corp & MFG Recruiting org
• You will manage an amazing group of Recruiting Coordinators, while also reviewing coordination and candidate surveys to influence roadmap planning and decision making
• Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
• Provide a high-attention to detail for the teams coordination work ensuring team SLA’s are being met and identify any improvement opportunities to workflows and capacity
• Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
• Elevate scalable, compliant and personalized approach to candidate and hiring team experience, leading initiatives (ex: candidate & partnership surveys) to continuously raise the bar
• In partnership with the Sr. Manager, build out coordination team capacity model and ensure team SLA’s are being met; identify any improvement opportunities to workflows and capacity
• Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
• Troubleshoot complex bottlenecks
• Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges