Candidate Experience Representative - Hybrid Work Arrangement

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• **Integrity First:**We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.

The candidate must be willing to HYRBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.

About the role

The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.

Key responsibilities

• Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment and make outbound contacts as needed
• Partner with peers and supervisor to monitor and maintain coverage of all contact streams
• Achieve first contact resolution, whenever possible, and work closely with internal teams to provide quick resolution to issues beyond first contact resolution
• Ensure periodic updates are provided to clients
• Partner with internal teams to troubleshoot and resolve client issues including login issues, password resets, and submission of required forms
• Maintain accurate record of contacts and interactions
• Maintain applicant/client privacy in compliance with all applicable laws
• Create positive relationships with contacts to ensure satisfaction and retention

About you

• Minimum of 2 years of customer service experience strongly preferred
• Minimum of 2 years of working in a call center environment preferred
• Knowledge of Microsoft Office Suite required; proficiency in Excel preferred
• Able to successfully learn and navigate Web based applications and tools for use in managing applicant accounts
• Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years of college
• Ability to work night shift or shifting schedules required
• Excellent written and verbal communication skills
• Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames
• Self-motivated and proactive in approach to issue and dispute resolution
• Demonstrated ability to organize and manage multiple priorities

About us

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.