Candidate Success & Client Coordinator

We are looking for a Candidate Success & Client Coordinator to join our team in New Barrackpore, Kolkata. The ideal candidate will be responsible for managing client and candidate communication, coordinating meetings, understanding requirements, tracking progress, following up on action items, maintaining documentation, and coordinating with mentors and internal teams.

The role requires excellent communication, strong organizational skills, effective follow-up, and a proactive, customer-focused approach.

Key Responsibilities

• Communicate regularly with candidates and clients to understand their requirements, concerns, and progress.
• Schedule and coordinate meetings between candidates, clients, mentors, and internal teams.
• Maintain regular follow-ups regarding assigned action items, deliverables, and timelines.
• Track candidate progress, milestones, and ongoing activities.
• Document meeting discussions, recommendations, action items, and follow-ups.
• Coordinate with mentors and internal teams to ensure timely completion of requirements.
• Maintain accurate client and candidate records and project documentation.
• Monitor pending tasks and ensure timely follow-up and closure.
• Identify issues or concerns in the candidate/client journey and escalate them appropriately.
• Ensure a smooth and professional client and candidate experience.
• Manage multiple candidates, clients, meetings, and coordination activities simultaneously.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong client and candidate coordination skills.
• Good follow-up and relationship management abilities.
• Strong organizational and time-management skills.
• Basic proficiency in MS Excel and Google Sheets.
• Ability to manage multiple tasks and priorities.
• Proactive approach with strong ownership and accountability.
• Customer-focused mindset and professional communication.
• Ability to coordinate effectively with multiple stakeholders.

Preferred Candidate Profile

• 13 years of experience in Customer Success, Client Coordination, Client Relationship Management, Project Coordination, Operations, or a similar role.
• Experience in a customer-facing or coordination role is preferred.
• Strong interpersonal and communication skills.
• Comfortable managing multiple stakeholders and following up on tasks.
• Ability to work independently while coordinating effectively with internal teams.