Cannabis Advisor (Budtender)

Full Job Description

About Us:

Chelsea Cannabis Co., is a CAURD-licensed dispensary located in NYC’s historic Chelsea neighborhood of Manhattan, New York. We pride ourselves on offering exceptional customer experiences. Our goal is to normalize cannabis use through safe and informed utilization, enhancing the quality of life for our customers. We navigate a diverse selection of high-quality products, consumption methods, and precision dosing frameworks, ensuring each customer discovers cannabis in their own way.

Our founder, was a legacy operator, tech innovator, and now licensed CAURD applicant by the State of New York who has partnered with Housing Works, an organization that serves as a beacon of hope in the fight against AIDS and homelessness here in NYC.

Our Vision:

By harnessing technology and a customized, goal-oriented approach to foster positive connections with cannabis. We aim to eliminate antiquated stigmas and cultivate an appreciation for how cannabis can enhance lives in diverse ways. Our aim is to change society's relationship with recreational substances for the better, one customer at a time.

We envision a dispensary experience as professional and unique as NYC itself. Let's imagine what our dispensaries and products would look like if cannabis legalization had started here in NYC.

About You:

Position Summary

Looking for the perfect opportunity to get your foot in the cannabis industry?

Successful candidates will have a passion for music, art, design, culture, and of course… cannabis. Confidence, dedication and integrity are key when considering applicants. Basic cannabis product knowledge is preferred, but a willingness to learn is essential. Excellent conversational skills and previous customer service is ideal but not required.

Sound like you? Submit your resume for consideration, only those selected for an interview will be contacted.

Job Requirements:

• Legally authorized to work in Cannabis in New York
• Prior retail or customer service experience is an asset
• Want to grow and develop Sales and Customer Service skills
• Intermediate-level math skills
• This role requires the candidate to be at least 21 years and older

Nice to have:

• Cannabis knowledge or dispensary experience.
• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market
• Experience up selling and cross selling in b2c environments - fashion, beauty, nightlife, marketing, etc.

What do we value? What are our decision-making principles?

• Relationship-Centric: We prioritize cultivating meaningful, results-driven connections with our employees, customers, community, and the cannabis products we sell.
• Discretion: We provide discreet products, we choose our collaborators thoughtfully, we offer quiet releases and insider perks, and develop personalized, not invasive, customer relationships.
• Authenticity: We do and mean what we say. Apart from this statement, we aim to embody this value in our practices and products by showing more than telling.
• Pragmatism: We value simple, focused approaches and solutions, emphasizing clarity over unnecessary complexity.
• Continuous Learning: We embrace growth and evolution, remain open to guidance, and are committed to transformative learning and improvement.

Main Duties/Responsibilities

• Provide excellent customer service before, during and after the sales experience
• Develop and maintain knowledge of all cultivars and products in store inventory
• Attend ongoing product knowledge training sessions, become an expert in cannabis products
• Stay abreast of all operational rules, regulations, policies, and procedures
• Ensure satisfaction of all customers in the retail experience, focusing on increasing customer loyalty
• Understand and fully implement our customer service program, showcasing exemplary customer service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers over all other shop tasks.
• Maintain basic organization and cleanliness
• Perform all other duties as directed by supervisor and/or executive management