Cannabis Advisor

POSITION TITLE: Cannabis Advisor

SUPERVISOR: Dispensary Manager

CLASSIFICATION: Full Time

Note: This is an ever-evolving document. Job responsibilities and duties can change per needs of the business.

SUMMARY:

Cannabis Advisors are responsible for helping guests and patients find the right products that fit their needs, while at the same time safeguarding company assets. This is a very customer-oriented position that requires daily interaction with a diverse group of people, including checking in the patient, answering the phone and the ability to handle a fast-paced environment while maintaining attention to detail and adhering to company policy and state law. Cannabis Advisors will have access to most limited access areas at the location, no access to the vault, and limited access to inventory.

ESSENTIAL DUTIES and/or RESPONSIBILITIES:

• Verify ID and/or appropriate documents to verify right to shop.
• Daily opening and closing duties.
• Check in and out visitors properly & maintain visitor badges.
• Answer and transfer phone calls accordingly following professional phone etiquette.
• Ensure all customer-facing areas are clean, organized, and customer ready.
• Maintain knowledge of strains and products throughout the dispensary.
• Maintain basic knowledge of state and local compliance including state seed-to-sale tracking system.
• Drive sales and customer experience by maintaining a tidy, safe, and well merchandised store environment. Includes maintaining cleanliness of front and back of house.
• Model best-in-class service experience that consistently exceeds customer expectations and creates loyalty to our service.
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
• Utilize store systems to ensure customers are served in a timely manner.
• Accountable for accurately utilizing the POS system including maintaining customer records.
• Assist with other store tasks as needed including learning back of house fulfillment and cashier responsibilities.
• Other duties as assigned.

KNOWLEDGE REQUIREMENTS, SKILLS and/or ABILITIES:

• Exceptional communication and customer service skills.
• Desire to learn about products in order to assist customers.
• Knowledge of basic computer skills, POS software, and cash management.
• Fun attitude and strong work ethic.
• Strong attention to detail and must have a team-player mentality.
• Ability to creatively cultivate long-term customer relationships.
• Ability to handle issues that arise and resolve in a professional manner.
• Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• Previous retail or customer service experience preferred.
• Data entry and word processing skills.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Must be 21 years or older and able to obtain an Agent ID through the Missouri Department of Health and Senior Services.
• Must have reliable transportation.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Ability to Commute:

• Des Peres, MO 63131 (Required)

Work Location: In person