Cantonese-Speaking Customer Service Representative

Responsibilities:

• Provide support to external client's customers by answering queries and resolving issues related to pricing, billing, delivery, etc.
• Assist external client's customers in utilizing client portals and systems, including user registration and information update
• Process basic order-to-cash activities for external client's customers
• Maintain master data related to materials, pricing, surcharges, etc.
• Assist internal stakeholders in investigating and resolving issues related to master data, pricing, billing, and systems
• Prepare, review, and generate straightforward contracts and incentives for existing and new client's customers
• Generate reports on price expiration, maintenance, updates, etc.
• Utilize MS platform productivity tools and electronic systems
• Seek guidance from subject matter experts when necessary
• Resolve issues through effective investigation, documentation, and escalation
• Support business operations and system usage across platforms

Qualifications:

• Exhibits strong workflow coordination and meticulous task tracking with various Hong Kong in-country stakeholders.
• Must have ability to read/write and speak in Cantonese.
• Familiarity with Hong Kong’s postal-mailing format and the capability to decipher and translate handwritten Cantonese text into English accurately.
• Flexible to work on month-end cycles, weekends and public holidays.

Preferred Qualifications:

• Having additional Mandarin and English proficiency will be an added advantage.
• Empathetic and patient, good and quick grasp of Hong Kong customers’ behaviors and support needs.

Other Work Details:

• Work Location in Makati
• Hybrid set up after completion of training

Work Schedule: Monday to Saturday (shifting schedule)

Monday to Friday: 8:30 AM to 6:00 PM

Saturday: 8:30 AM to 5:00 PM