Capability Manager

Join a dynamic clinical operations team as a Capability Manager focused on clinical alert content management and operational excellence. This role offers the opportunity to shape processes, improve reporting, and help ensure clinical alert logic packages are well organized, monitored, and supported across multiple programs and stakeholders.

Responsibilities

• Manage the intake, prioritization, documentation, maintenance tracking, and deployment readiness of clinical alert content management work.
• Build a clear understanding of how alert logic packages are used across programs, client needs, populations, workflows, and reporting requirements.
• Develop and maintain operational dashboards, recurring metrics, and leadership-ready reporting that support governance, maintenance planning, and visibility into performance.
• Partner with cross-functional teams, including clinical, analytics, technology, operations, and compliance stakeholders, to align on dependencies and resolve issues.
• Create and maintain standard work, process documentation, intake tracking, role clarity, status updates, and escalation paths.
• Support annual and ad hoc maintenance cycles by coordinating reviews, tracking progress, gathering business input, and documenting outcomes.
• Analyze operational data, utilization patterns, maintenance activity, and issue trends to identify risks, root causes, and opportunities for improvement.
• Coordinate quality control, post-implementation validation, and issue resolution activities related to content management processes.

Skills

• 5+ years of experience in healthcare operations, PBM operations, clinical program operations, capability management, or related project/process management.
• 3+ years of experience in healthcare, PBM, pharmacy benefit management, clinical programs, or another regulated industry.
• Strong experience managing complex workflows, reporting packages, dashboards, or cross-functional initiatives.
• Excellent analytical skills with the ability to interpret operational data, identify trends, and turn insights into actionable recommendations.
• Proven ability to manage multiple priorities in a fast-moving, ambiguous environment.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
• Strong communication, organization, time management, and presentation skills.
• Comfort working collaboratively across matrixed teams and facilitating meetings to drive outcomes.

Preferred Skills

• Experience supporting clinical or pharmacy programs, including alert content, quality measures, or regulatory requirements.
• Background in building or managing operational dashboards, scorecards, issue tracking tools, or leadership reporting packages.
• Experience documenting processes, improving workflows, and creating governance-ready materials.
• Ability to solve complex problems and help teams move from issue identification to resolution.
• Experience working with clinical, analytics, technology, operations, compliance, privacy, legal, and product partners.

Horizontal is committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds who bring unique perspectives, experiences, and ideas. We believe inclusive teams create stronger outcomes, and we are dedicated to fostering a respectful and supportive hiring experience for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $37 per hour based on qualifications and experience.