Capacity Specialist

Company Description Vortex Group of Companies is a full-service North American logistics provider specializing in time-critical freight solutions for manufacturers. Using its proprietary 2Touch Shipping™ network, the company focuses on minimizing shipment handling to deliver industry-leading transit times at competitive costs. Vortex offers Less-Than-Truckload, Full Truckload, Expedite, Partials, and Northbound services, with over 150 line hauls to Mexico each week. With more than 25 terminals across North America and over 24 years in business, Vortex emphasizes personalized, direct communication and reliable service. Team members join a stable, growth-oriented organization committed to efficiency and client satisfaction in the logistics sector.

Role Description The Capacity Manager is a full-time, on-site role based in Monterrey, NL,

Responsibilities

• Secure capacity in Mexico for northbound (cross-border MX-USA) pickups.
• Prospect, negotiate rates with, and onboard new carriers, with complete documentation.
• Build and grow your own portfolio of reliable carriers (cross-border, drayage, door-to-door).
• Follow up with each carrier until the pickup is completed, and resolve rejections, delays, or lack of equipment in real time.
• Build and maintain a carrier scorecard (punctuality, incidents, price, availability, and service) and use it to decide who gets assigned.
• Coordinate with the operations team and the Routing Specialist on shipment follow-up.
• Report available capacity, risks, and results to the Northbound Operations Manager on a weekly basis.

Qualifications

• Minimum 3 years in capacity, carrier sales, carrier procurement, or carrier assignment in ground transportation.
• Active portfolio of Mexican carriers (essential): you should be able to tell us how many you work with and which ones you could onboard in your first month.
• Experience negotiating rates and capacity, including in tight-market conditions.
• Knowledge of cross-border MX-USA operations (crossings, basic documentation, transit times).
• To know about kind of units, certifications required (CTPAT, OEA), etc.
• Advanced English (daily calls and emails with U.S. counterparts).
• Proficiency in Excel and at least one TMS or tracking system.
• Willingness to stay with the operation until open items are closed, not just until clock-out time.
• Ability to finish what you start: results-oriented, with measurable outcomes.

Nice to Have

• Previous experience in brokerage or freight forwarding.
• Experience building scorecards or carrier performance reports.
• Daily follow-up with the team on assigning trips to carriers and confirming equipment, driver, and pickup time.

Details

• Work model: On-site, Monterrey