Captain

About the role

Restaurant Supervisor role involving interaction and engagement with guests while maintaining high quality service standards. You will motivate team members, maintain team cohesiveness, handle guest complaints effectively and professionally, and consistently work to increase satisfaction levels. Support daily operations in collaboration with managers, assist with monthly forecasting, weekly scheduling, and restaurant profitability evaluation. Take responsibility, in partnership with managers, for the operations look and feel, including overall decor and atmosphere of the outlet.

Key responsibilities

• Interact and engage with guests and maintain high quality service standards
• Motivate team members and maintain a high level of team cohesiveness
• Handle guest complaints effectively and professionally
• Consistently work to increase satisfaction levels for guests
• Support daily operation in collaboration with managers
• Assist with monthly forecasting and weekly scheduling
• Evaluate restaurant profitability
• Take responsibility for the operations look and feel, including overall decor and atmosphere

About you

• Passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Enjoys delivering high quality guest service with a welcoming manner
• Preferably has experience working in either a restaurant or a hotel environment
• A self-starter and a team player
• Enjoys being challenged
• Must have Michelin star restaurant experience