Captain

ROLE:

The Captain is the star of the show! Commanding a section during service, the Captain has a passion for hospitality and is committed to delivering memorable guest experiences and world-class service. The Captain has a strong work ethic, natural ability to train fellow teammates and is ready to support team leads with all daily operational tasks to ensure the smooth running of the restaurant.

RESPONSIBILITIES:

• Create positive and memorable guest experiences by delivering a high level of service.
• Engage guests to understand their needs, exceed expectations and create Champions.
• Develop an in-depth understanding of the restaurant story, menus and drinks lists.
• Take full responsibility for section management, table maintenance.
• Seek opportunities to upsell to guests and drive sales by providing knowledgeable and attentive service.
• Share your knowledge to coach the team on hospitality and guest experience best practice, table maintenance and steps of service.
• Collaborate with the team to ensure all stations are clean, orderly and replenished.
• Ensure all opening, teatime and closing SOPs and checklists are followed.
• Champion cleanliness and hygiene standards in the restaurant, following all sanitisation protocols.
• Partake in ongoing on-the-job training to improve personal and team performance.
• Help induct, welcome, support and onboard new joiners.
• Highlight to the Manager personal training and development opportunities.
• Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
• Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.
• You have big hopes, big dreams and big aspirations.
• You are uncompromising in your pursuit of excellence.
• You choose optimism and play with joy.
• You choose to do the right thing every step of the way.
• You treat everyone with equal respect.

Benefits:

• Dental insurance
• Employee discount
• Maternity leave
• Meal provided
• Medical Insurance
• Opportunities for promotion
• Professional development