Captain Floor

About the Role

PISON Group is seeking a passionate, service-oriented, and experienced Captain Floor to join our Front of House team in Bali. In this role, you will be responsible for leading the daily floor operations, ensuring exceptional guest experiences, supervising the service team, and maintaining high standards of service quality while supporting smooth and efficient restaurant operations.

What You'll Be Doing

• Lead and supervise the daily operations of the restaurant floor to ensure smooth and efficient service
• Welcome and engage with guests, ensuring an exceptional dining experience from arrival to departure
• Monitor service quality and ensure all team members consistently follow company service standards and SOPs
• Coordinate with the kitchen and Front of House team to ensure timely and accurate food and beverage service
• Assist in handling guest inquiries, feedback, and complaints professionally, ensuring prompt resolution
• Support the Restaurant Manager or Supervisor in organizing daily floor operations and team assignments
• Train, coach, and motivate service staff to maintain high performance and excellent guest service
• Monitor staff grooming, attendance, and overall readiness before each shift
• Ensure cleanliness, organization, and presentation of the dining area at all times
• Monitor table turnover, seating arrangements, and reservation flow to maximize operational efficiency
• Assist in inventory monitoring for Front of House operational supplies when required
• Ensure compliance with company policies, food safety standards, hygiene practices, and operational procedures
• Support the Front of House team during busy service periods and lead by example

What We're Looking For

• Previous experience as a Captain Floor, Head Waiter/Waitress, Floor Supervisor, or in a similar leadership role within the hospitality or F&B industry
• Strong knowledge of restaurant service standards and Front of House operations
• Excellent leadership, communication, and interpersonal skills
• Ability to lead, coach, and motivate a service team effectively
• Strong problem-solving skills and ability to handle guest concerns professionally
• Excellent organizational and time management skills
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Customer-focused mindset with a passion for delivering exceptional guest experiences
• Honest, responsible, and able to make sound decisions during daily operations
• Willingness to learn, adapt, and continuously improve operational performance
• Positive attitude, professional appearance, and strong work ethic
• Good English communication skills are preferred