Captain (Osteria Mozza)

5 Days Work Week | AWS & Performance Bonus | Annual Leave & Family Care Leave | Medical & Dental Benefits | Staff Discounts | Staff Meals Provided

As a Service Captain, this role delivers prompt and courteous service while taking ownership of assigned stations to ensure smooth service flow and guest satisfaction. The position needs strong menu knowledge, basic beverage understanding, and the ability to address guest needs and feedback professionally. Working closely with the wider team, the role upholds service, hygiene, and safety standards to support a positive dining experience.

ABOUT OSTERIA MOZZA (https://osteriamozza.com.sg/)

Osteria Mozza Singapore is the only Asian outpost of American culinary legend, Nancy Silverton’s one-MICHELIN-starred Osteria Mozza in Los Angeles, serving Californian-Italian cuisine in Singapore.

Nancy Silverton is an award-winning chef, restaurateur, cookbook author, and co-owner of the Mozza Restaurant Group. A James Beard “Outstanding Chef” honoree (2014), she has been recognized as one of the most innovative women in Food & Drink and featured on Netflix’s Chef’s Table.

RESPONSIBILITIES

• Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a positive, polite and professional manner.
• Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
• Monitor guest experience within the station and proactively address service needs.
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Possess basic wine and beverage knowledge to confidently support recommendations and escalate complex enquiries to senior team members.
• Respond promptly and effectively to guest requests and seek guidance from Restaurant Manager if necessary.
• Serve as a role model on the floor by demonstrating high service standards, professionalism, and teamwork - based on established standards and guidelines.
• Handle minor guest feedback or concerns professionally and escalate more complex issues to the Supervisor or Manager.
• Report and manage any accidents or incidents promptly in consultation with the Manager.
• Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
• Maintain and ensure the dining area is clean and organized at all times.
• Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
• Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
• Any other duties as assigned by the Management.

JOB REQUIREMENTS

• 1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
• A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
• Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
• A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
• Possess an outgoing and engaging personality