Captain / Supervisor

1. Service Operations & Floor Leadership

• Lead the service team on the floor and ensure smooth, efficient operations during all service periods.
• Support the Supervisor in managing guest flow, table assignments, and maintaining station readiness.
• Oversee the setup of dining areas, ensuring mise en place, table settings, and menus are clean and prepared correctly.
• Maintain consistent service standards during peak and non-peak hours.
• Ensure food and beverages are served promptly and according to Barkar KL’s SOPs.

2. Guest Service Excellence

• Greet and seat guests courteously, ensuring a warm and professional first impression.
• Take orders accurately, perform suggestive selling, and offer menu recommendations confidently.
• Check back with guests to ensure satisfaction and follow up on special requests.
• Handle minor guest concerns and escalate larger issues to the Supervisor or Manager when necessary.
• Assist in guest recovery efforts by responding politely and professionally to complaints or service delays.

3. Team Support & On-the-Floor Training

• Guide and support Service Crew members during operations.
• Demonstrate proper service procedures, grooming standards, sequence of service, and professionalism.
• Observe crew performance and report training needs or issues to the Supervisor.
• Encourage teamwork, communication, and readiness among staff.

4. Communication & Coordination

• Communicate daily specials, unavailable items, and important service updates to the team.
• Coordinate effectively with kitchen and bar teams to ensure timely delivery of orders.
• Assist the host team with reservations, guest seating, and waitlist management when necessary.

5. Hygiene, Safety & Equipment Care

• Ensure all service equipment is clean, functional, and properly stored.
• Follow strict hygiene and sanitation guidelines in handling food and beverages.
• Maintain clean and organized stations throughout the shift.
• Report equipment issues or hazards to the Supervisor immediately.

6. Cash & Reporting Support

• Present bills to guests and ensure correct billing procedures.
• Assist with daily sales recording and reporting if required by the Supervisor.
• Follow tipping, payment handling SOPs.

7. Closing Duties

• Ensure assigned areas and stations are cleaned, reset, and properly closed at the end of each shift.
• Check that equipment is switched off and storage areas are secured.

8. Ad hoc Task

• Assist with special events, catering, or promotional activities as requested.
• Support the team with any ad hoc tasks and special assignments as needed to ensure smooth operations and guest satisfaction.