CAPTAIN WAITER

Coordinate closely with the kitchen team to maintain a seamless service flow and with the sales team to ensure all contractual obligations are met.

Conduct quality checks to ensure all setups and equipment are "event-ready" and meet company standards.

Facilitate pre-service briefings to discuss the Banquet Event Order (BEO), client profile, menu/dietary restrictions, program flow, timeline, and specific client requirements, while assigning station duties; inspect team members for 100% compliance with grooming and hygiene standards.

Manage the end-to-end event flow, including venue set-up (ingress), service execution, and dismantling (egress).

Supervise and monitor the service team to ensure the pacing of the event is seamless—preventing guests from feeling either rushed or neglected.

Maintain rigorous standards for food safety, personal hygiene, and service readiness across the team.

Enforce company policies, safety guidelines, hygiene protocols, and service Standard Operating Procedures (SOPs).

Address and resolve on-the-floor complaints or concerns immediately and effectively before they escalate, aiming for zero valid complaints and maximum satisfaction.

Oversee the breakdown of the setup, ensuring all materials, equipment and linen is accounted for and secured to minimize Loss and Breakage (L&B).

Submit post-event reports detailing customer feedback, and team performance.