Capturis - Refund Specialist

Overview

As a Refund Specialist, your primary responsibility lies in your ability to research credits and balances from utility providers to provide refunds to our clients. Working alongside the utility providers and your team members, this position allows you to serve as a meaningful component in providing the best experience possible for our clients. Keen attention to detail is crucial in this role, to ensure accuracy in documentation and reconciliation efforts. If you want to promote diligent and thorough detective work while offering white-glove customer service, look no further!

Responsibilities

As a Refunds Specialist, you will:

• Phone Usage: Medium (about 40% of your day)
• Work on closed accounts with refunds, as well as other types of accounts as needed
• Make a request to utility providers regarding a refund
• Research credits and balances
• Reconciliation of accounts as warranted
• Documentation of all communication had with utility providers
• Identify and contribute to process improvement opportunities
• Meet current standard production and quality rate

Requirements:

Qualifications & Preferred skills

• Previous Customer Service Experience
• Strong Computer Skills
• Committed to quickly learning and adapting to new computer software
• Excellent telephone and email etiquette
• Excellent research and problem-solving skills
• Strong attention to detail
• Time management and organization
• Self-starter
• Team Player mentality
• Positive attitude
• Ability to build and maintain professional relationships
• Able to work independently and with team member
• Flexibility and willingness to take direction
• Willingness to embrace challenges