Car Park Assistant

Job Summary

• Regulate, control and manage traffic flow and parking operations within the shopping mall premises.
• Operate and monitor the License Plate Recognition (LPR) system to support traffic control, parking enforcement and vehicle movement management.
• Provide safe and courteous buggy car transport service for customers, prioritizing elderly, disabled (OKU) and families with children.

Duties and Responsibility

• Control and regulate traffic flow at entry/exit points and internal road areas.
• Guide motorists to proper parking bays and ensure orderly use of open and multi storey car parks.
• Monitor and manage peak hour traffic congestion; take immediate action to ease buildup.
• Ensure traffic signage, cones, barricades, and road markings are properly placed and complied with.
• Prevent illegal parking and obstruction of emergency lanes, fire access routes, and pedestrian walkways.
• Assist shoppers and tenants with traffic directions, parking enquiries, and general assistance.
• Report traffic incidents, accidents, damages, or abnormal situations promptly to the security control room.
• Coordinate with CCTV personnel/Executive for monitoring traffic conditions, vehicle incidents and LPR alerts.
• Operate, monitor, and perform basic checks on the LPR system to ensure accurate vehicle entry/exit records.
• Enforce compliance with mall traffic rules, car park regulations and SOPs.
• Assist during emergencies, evacuations, VIP movements, special events and promotional activities.
• Maintain polite, courteous and professional conduct when dealing with the public.
• Maintain daily records, reports and logbooks related to traffic and car park operations.
• Be familiar with building layout, car park plan and emergency access routes.
• Ensure strict compliance with safety requirements and traffic control procedures.
• Operate buggy cars safely to transport customers from open car park areas to the mall.
• Prioritize service for elderly, disabled (OKU), and families with children.
• Conduct daily inspection of buggy cars (battery, brakes, tyres, overall condition).
• Carry out basic maintenance, including battery care and minor part replacement.
• Report damage, defects, or malfunctions immediately to Supervisor.
• Maintain buggy car cleanliness (daily seat/foot area cleaning, weekly washing).
• Keep simple records/logbooks for buggy usage, inspection, and maintenance.
• Perform any other duties as directed by the Security & Car Park Manager or Management.

Position Requirements

• Qualifications: Minimum SPM.
• Experience: At least 1-year relevant experience in traffic, parking, or related field.

Skills / Competencies:

• Able to work shifts, weekends and public holidays.
• Basic Microsoft Office and computer skills.
• Exposure to LPR and electronic parking systems essential.
• Valid driving license D (operate buggy).

Pay: Up to RM2,200.00 per month

Work Location: In person