Car Rental Agent

Job Summary

Join our dynamic team as a Car Rental Agent, where you'll be the friendly face and expert guide for customers seeking vehicle rentals. In this energetic role, you'll manage rental transactions, assist clients with vehicle selection, and ensure a smooth rental experience from start to finish. Your enthusiasm and organizational skills will help drive customer satisfaction and foster repeat business. If you thrive in a fast-paced environment and enjoy engaging with diverse people, this position offers an exciting opportunity to grow your career in the automotive rental industry.

Duties

• Greet customers warmly and provide exceptional customer service and professionalism throughout the rental process
• Assist clients in selecting appropriate vehicles based on their needs and preferences
• Process rental agreements efficiently using Microsoft Office tools and data entry systems
• Conduct vehicle inspections before and after rentals, ensuring proper maintenance and cleanliness
• Manage inventory control by tracking vehicle availability, maintenance schedules, and manual handling of fleet assets
• Educate customers on vehicle operation, including standard passenger car functions and safety features
• Handle phone communication with professionalism, demonstrating excellent phone etiquette and communication skills
• Support sales efforts through outside sales initiatives and retail sales techniques to promote additional services or upgrades
• Maintain accurate records of rentals, returns, and customer interactions for administrative purposes
• Assist with heavy lifting tasks related to vehicle movement or inventory management as needed

Requirements

• Proven experience in automotive rental industry or retail sales environments with strong customer service skills
• Bilingual or multilingual abilities to serve diverse customer bases effectively
• Proficiency in Microsoft Word, Microsoft Office suite, and data entry systems for administrative tasks
• Knowledge of inventory management, inventory control, and retail math principles
• Ability to operate standard passenger cars safely and confidently (manual handling experience preferred)
• Excellent organizational skills coupled with strong communication skills for public speaking and customer interactions
• Experience in outside sales or sales management is a plus for promoting services and increasing revenue streams
• Previous administrative experience including phone communication, maintaining records, and managing schedules is desirable
• Automotive rental industry experience is highly valued for understanding fleet operations and maintenance procedures

Preferred

• 1-3 years of car rental experience

Required

• Driver's license - clean record over the past three years
• High School Diploma

Join us to be part of a vibrant team dedicated to delivering top-tier service while advancing your career in a fast-moving industry!

Pay: $22.60 - $27.22 per hour

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement

People with a criminal record are encouraged to apply

Work Location: In person