Car Workshop Service Advisor

About the role

To provide front line support in coordinating service / repair activities between customer and the motor vehicle mechanics. To interpret customer concerns so that the mechanics can diagnose and repair the vehicle correctly.

Key responsibilities

• Handle appointments and phone calls
• Attend to customers enquiries and complaints
• Raise preliminary repair order and pre-plan parts availability & workshop loading
• Plan customer request jobs and follow up with customers to ensure that their service needs are fulfilled
• Receive customer, finalize preliminary repair order using MBM Standard Time Guide
• Perform an appropriate inspection (VHC walk around) to establish its current condition and record it
• Create cost estimate in CDK Drive & obtain customer's approval & authorization before work starts
• Monitor job progress and update customer of repair status
• Test-drive vehicles to confirm service repairs
• Ensure invoices are ready upon vehicle collection

About you

• Diploma or equivalent
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate with mechanics, customers and people from other departments
• Require to work on alternate Saturday

***Attractive Salary Package: Basic + Commission