Card Access Security Technician

Description:

The role of the Card Access Security Technician is to is to perform the best customer-service experience for access control installations in commercial and industrial settings, following stringent real-time requirements.

Requirements:

MAJOR RESPONSIBILITIES:

• Willingness and ability to travel
• Complete tasks on scheduled date and within a specified timeframe while offering world-class customer service
• Comply with protocols for communicating status and issues related to work orders
• Install, troubleshoot, service, and support program/commission security, Access Control and CCTV devices
• Document job-related expenses and timekeeping records to submit in a timely manner
• Troubleshoot complex issues to ensure acceptable quality of service
• Provide management with feedback and ideas for continuous improvement

QUALIFICATIONS:

• High school degree or equivalent
• 1+ years commercial installation experience
• OSHA and Manufacturer certifications are a plus
• Experience with Bosch, Genetec, Hanwha, and Galaxy systems is a plus
• Proficiency in with Microsoft Office Suite and Visio
• Professional manner, appearance, and discretion in engaging customer
• Use standard office equipment such as computers and phones
• Satisfactory background check including state-specific requirements (e.g., fingerprinting)
• Compliance with client-specific requirements (e.g., immunizations, PPE)
• Valid driver's license
• Reliable transportation for coverage area
• Self-guided and able to work independently
• Strong organizational skills

PHYSICAL REQUIREMENTS:

• Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
• Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, overnight travel, and/or weekend work as necessary
• Climb ladders and work overhead from an elevated position
• Read blueprints, schematic diagrams, and technical instructions in English
• Install door hardware (MAG Locks, electric strikes, etc.)
• Lift carry, push, or pull up to 75 pounds
• Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach in tight spaces
• Regular grasping and repetitive hand movements
• Visual acuity adequate to differentiate wire colors and to work with small wiring and connections