Card Migration/ Technical PMO

Job Title: Card Migration/ Technical PMO

Term: 12 months

Location: Democratic Republic of Congo

Division: DRC, Africa

Reports to: Head of Cards

Relevant experience: Card migration, issuing and acquiring, payment scheme implementation, processor integration, PMO governance, technical project delivery, stakeholder management, French-speaking market support

Mandatory requirements:

• Strong card migration experience
• PMO / Technical PM capabilities with French language proficiency

Purpose of Job: Client is seeking an experienced Card Migration PMO to support the planning, governance, and execution of a complex card migration programme. The resource will coordinate across the client, processors, technology vendors, and internal stakeholders to ensure successful migration readiness, technical delivery, risk management, business continuity, and go-live execution. The role requires strong hands-on experience in card migration, proven PMO, technical project management capabilities, and French language proficiency to support engagement with French-speaking stakeholders and markets.

Tasks: Core Responsibilities And Accountabilities

• Support end-to-end card migration planning, execution, readiness tracking, cutover coordination, and post-migration stabilization.
• Manage the PMO governance structure, including workstreams, milestones, RAID logs, decision forums, status reporting, and escalation paths.
• Coordinate technical delivery across the client, Mastercard, processors, card management system vendors, personalization bureaus, and other third parties.
• Coordinate various workstreams including Analytics, Marketing & CX, etc.
• Develop and maintain detailed migration plans covering data mapping, portfolio segmentation, BIN/product configuration, testing, certification, operational readiness, and go-live activities.
• Translate business requirements into actionable technical workplans and ensure dependencies are clearly defined, owned, and tracked through completion.
• Drive issue resolution across functional, technical, operational, compliance, and scheme-related workstreams.
• Prepare executive-level status updates, steering committee materials, dependency trackers, and management reports.
• Facilitate workshops, stand-ups, and decision meetings with senior stakeholders and delivery teams.
• Support migration testing cycles, including test planning, defect tracking, user acceptance testing, operational validation, and production readiness reviews.
• Communicate effectively in English and French with relevant stakeholders

KPIs

• Successful completion of card migration milestones within agreed timelines and governance standards.
• High-quality PMO reporting, disciplined risk and issue management, and effective executive escalation.
• Migration cutover executed with minimal customer, operational, and business disruption.
• Stakeholder satisfaction across client, Mastercard, processors, vendors, and market teams.
• Effective bilingual communication and coordination with French-speaking stakeholders.

Knowledge And Experience Qualifications/ expectations required:

• Proven experience leading complex card migration, card platform transformation, or scheme conversion programmes.
• Strong understanding of card issuing, acquiring, card management systems, card operations, processor integrations, and payment scheme requirements.
• Demonstrated PMO leadership experience, including governance setup, programme reporting, planning, dependency management, RAID management, and executive stakeholder coordination.
• Technical Project Management experience with the ability to manage technology teams, vendors, processors, testing cycles, integration activities, and cutover plans.
• Strong client-facing communication, stakeholder management, facilitation, and presentation skills.
• French language proficiency is required; ability to communicate effectively in both English and French is highly desirable.
• PMP, PRINCE2, Agile, Scrum, or equivalent project management certification is an advantage.
• Bachelor's degree in technology, Business, Engineering, Finance, or a related field; equivalent practical experience will also be considered.

Mandatory Skills**

• French language proficiency required, with ability to engage confidently with French-speaking stakeholders.
• Strong hands-on card migration experience, ideally across issuing, processor, or card management platform migrations.
• Proven PMO leadership capability, including governance, planning, RAID management, reporting, steering committee support, and executive escalation.
• Technical Project Management capability with experience coordinating technology teams, processors, vendors, testing, certification, and migration cutover.
• Strong knowledge of card payments, payment schemes, card operations, reconciliation, settlement, chargebacks, billing, and operational readiness.
• Excellent communication, stakeholder management, problem-solving, and delivery leadership skills.