Card Operations Application Processing Officer

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

The Technology & Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Overview of the Role

Candidate’s expected to have related skillset, experiences to operate Card and Unsecured Lending Operations. This role is responsible for quality assurance, reporting, staff training, vendor management, process improvement initiatives, system testing, and various ad-hoc operational projects.

Job Responsibilities

Play the role Card Operations Processing Centre to operate Credit Card/ Cash Plus migration and reconciliation activities. In particular, they’re included but not limited as below.

• Pre-screening as per designated task for maker: Perform pre-screening of application forms and the supporting document to ensure all information and documents required to process the application are completed.
• Data Entry: Perform key in customer details on applications form to UOBV system accordingly.
• Verification, Filling and Archiving.
• Applicant employment verification including email verification and Field inspection as UOBV requirement.
• Quality Assurance of telephone verification conducted.
• Sorting, filling, and reconciliation of customer application and supporting documents.
• Training other Professional Services staff when required

Job Requirements

The suitable candidates are expected to have following background, experience, skills:

• University degree (BA) required
• At least having 1 year experiences in Card and Unsecured Lending Operations via Payment/Banking/Fintech organizations (Card/Loan onboarding, maintenance, Visa-Mastercard-Napas card fraud/dispute/chargeback, payment and settlement, regulatory report preparation,…)
• Vendor performance management and process new and renewal contract
• Good at communication, negotiation, problem-solving, project management

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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