Card Printer Maintenance Technician - High Volume

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Card Printer Maintenance Technician - High Volume (HV) shall provide regularly scheduled onsite preventive maintenance and on-call remedial maintenance for critical agency card printers nationwide, including local test facilities, to ensure uninterrupted passport production.

This position shall perform the following (to include but not limited to) activities:

• Deploy HV Card Printers using based on best practices, implement upgrades to the OS and\or hardware based on existing operations, and future needs, investigate and identify the root causes for open Incidents and make recommendations toward mitigation steps to prevent future repeat occurrence.
• You will also implement changes across other functional units providing recommendations to mitigate risk or impact to the environment and review space utilization reports, and make recommendations to maintain space requirements.
• You will function as Level / Tier II support for analyzing, troubleshooting, and implementing solutions related to HV Printer technical problems. You will escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Additionally, you will produce knowledge base articles and SOPs, provide technical guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
• This position will implement configuration settings to ensure the technical integrity of the system baseline.
• Implement configuration changes as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
• You will be required to prepare present written and oral reports.
• You will be instrumental in the implementation of lifecycle refresh projects and deploy critical patches in accordance with the HV Card Printer schedules.

Qualifications

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 4+ years of experience
• Associate's degree or technical training
• Certification in HV Printer Vendor Training
• Secret Security Clearance

PHYSICAL REQUIREMENTSThis position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.